Award

Unified Communications Contract 2026

WEST KENT HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Award

21 May 2026 at 11:03

Award Notice
Summary of the contracting process

The procurement process for the "Unified Communications Contract 2026" was led by West Kent Housing Association, seeking a supplier for a new Unified Communications solution in the software package and information systems category. The contract involves integrating Microsoft Teams with a new contact centre over a three-year term, from 31 May 2026 to 30 May 2029, located in Sevenoaks, England (postal code TN13 1AX). Conducted through the Crown Commercial Services G-Cloud Framework 14, the procurement method was selective, and the contract award was completed on 14 May 2026 with a value of GBP 203,979.60. The tender process involved an initial Statement of Work and Cost Model, followed by a product demonstration, concluding on 28 January 2026.

This tender represents a significant opportunity for businesses specialising in software and information systems, particularly those offering innovative Unified Communications solutions. Small and medium-sized enterprises (SMEs) are encouraged to engage, as this procurement method via a framework agreement may suit flexible and agile companies. By partaking in such tenders, businesses can expand their footprint within the public sector, gaining recognition and expanding their capabilities in delivering comprehensive communication solutions. West Kent Housing Association's commitment to modernising communications infrastructure presents an excellent chance for businesses to showcase advanced technological offerings and establish enduring partnerships.

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Notice Information

Notice Title

Unified Communications Contract 2026

Notice Description

*This is for information only, as the contract has been awarded*. West Kent Housing Association is seeking a Supply Partner for the provision of a new Unified Communications solution (integrating Microsoft Teams with a new contact centre) for an initial 3-year term. We intend to award the contract via the Crown Commercial Services G-Cloud Framework 14, to enable us to select the Supply Partner who best meets our requirements. The process will entail submitting an initial Statement of Work and Cost Model in response to our Requirements Guidance (attached), followed by a demonstration of the Supplier's product to the client team.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-61d51f09-eeb5-47c4-94f5-e9d8d7719132
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/218cda23-aad8-4d97-a01e-e028c1f1acbe
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£203,979 £100K-£500K
Lots Value
Not specified
Awards Value
£203,979 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 May 20262 weeks ago
Submission Deadline
28 Jan 2026Expired
Future Notice Date
Not specified
Award Date
13 May 20263 weeks ago
Contract Period
30 May 2026 - 30 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST KENT HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SEVENOAKS
Postcode
TN13 1AX
Post Town
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ46 West Kent
Delivery Location
Not specified
Local Authority
Sevenoaks
Electoral Ward
Sevenoaks Town and St John's
Westminster Constituency
Sevenoaks

Supplier Information

Number of Suppliers
1
Supplier Name

ZOOM COMMUNICATIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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