Award

WSCC - JS - Out of Hours Contact Centre

WEST SUSSEX COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

07 Oct 2022 at 16:09

Award Notice
Summary of the contracting process

The West Sussex County Council has awarded a contract for call centre services for an out-of-hours contact centre. The contract, valued at £73,273 GBP, was awarded to CAPITA BUSINESS SERVICES LIMITED. The procurement method used was selective, with a call-off from a framework agreement. The contract period extends from October 1, 2022, to September 30, 2023, providing opportunities for SMEs and VCSEs to participate.

This procurement process, initiated as a tender, presents opportunities for businesses involved in call centre services. Businesses in the services industry, especially those well-suited for call centre operations, should consider engaging with West Sussex County Council. The contract, with a value of £73,273 GBP, offers a chance to provide valuable services to the council and demonstrate capabilities in call centre management within the specified contract period.

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Notice Information

Notice Title

WSCC - JS - Out of Hours Contact Centre

Notice Description

Continuation of call centre activity to support an out of hours service. Contract term 1+1 Call-off from KCS FW Y20023

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-61f34b41-9b05-4cfd-905e-0053d08acd43
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/10778d56-76a5-4ca5-ad85-89e679da7a1b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£75,000 Under £100K
Lots Value
Not specified
Awards Value
£73,273 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20223 years ago
Submission Deadline
30 Sep 2022Expired
Future Notice Date
Not specified
Award Date
29 Sep 20223 years ago
Contract Period
30 Sep 2022 - 30 Sep 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST SUSSEX COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHICHESTER
Postcode
PO19 1RQ
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
Not specified
Local Authority
Chichester
Electoral Ward
Chichester Central
Westminster Constituency
Chichester

Supplier Information

Number of Suppliers
1
Supplier Name

CAPITA BUSINESS SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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