Award

GB-Grays: Non OJEU

THURROCK COUNCIL

This public procurement record has 1 release in its history.

Award

14 Aug 2017 at 09:48

Award Notice
Summary of the contracting process

Thurrock Council has completed a public procurement process for a contract titled "GB-Grays: Non OJEU" within the customer services industry. The tender, designed to appoint a qualified Service Provider for conducting telephone surveys related to housing services, was initiated through an open procurement method. The contract has a total value of £134,500, with the contract period set to run from 1st September 2017 until 31st August 2021. The procurement stage has been marked as complete, with the tender period closing on 1st August 2017.

This contract presents a significant opportunity for businesses, particularly small and medium enterprises (SMEs), specialising in customer service and survey provision. Companies well-suited to compete for this tender would include those experienced in conducting telephone surveys, particularly within the housing sector. Engaging in this contract could enhance business visibility and growth while contributing to improved tenant satisfaction for Thurrock Council.

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Notice Information

Notice Title

GB-Grays: Non OJEU

Notice Description

Thurrock Council has a housing stock of approximately 10,000 dwellings. The Council regularly consults with tenants to gain valuable feedback regarding repairs, work completed on the Transforming Homes Programme, leasehold services, general tenant satisfaction and satisfaction with the sign up process for new tenancies. This valuable feedback allows us to assess the performance of both Contractors and internal teams within the housing service. Thurrock Council is seeking to appoint a single, suitably qualified and experienced Service Provider, who has experience with carrying out telephone surveys for Housing related services. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6256d64c-e3a7-47ff-9842-7edbf0a8a98b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/820f1038-9e1c-4c6a-9d26-cdece691c4b7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£134,500 £100K-£500K
Lots Value
Not specified
Awards Value
£134,500 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Aug 20178 years ago
Submission Deadline
1 Aug 2017Expired
Future Notice Date
Not specified
Award Date
31 Jul 20178 years ago
Contract Period
31 Aug 2017 - 31 Aug 2021 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THURROCK COUNCIL
Contact Name
Procurement Services
Contact Email
procurement@thurrock.gov.uk
Contact Phone
+441375652207

Buyer Location

Locality
THURROCK
Postcode
RM17 6SL
Post Town
Romford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH32 Thurrock
Delivery Location
Not specified
Local Authority
Thurrock
Electoral Ward
Grays Riverside
Westminster Constituency
Thurrock

Supplier Information

Number of Suppliers
1
Supplier Name

KWEST RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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