Award

Contact Centre Services

COMPANIES HOUSE

This public procurement record has 1 release in its history.

Award

15 Feb 2023 at 10:25

Award Notice
Summary of the contracting process

The Companies House in Cardiff, United Kingdom, recently awarded a contract for Contact Centre Services. The procurement stage was marked as complete, and it was awarded via CCS RM6181 Outsourced Contact Centre and Business Services framework. The contract value is £9,060,383 GBP, with a contract period from November 1, 2022, to October 31, 2025, and a tender deadline of April 29, 2022.

This tender for Contact Centre Services by Companies House presents business growth opportunities for firms specialising in customer services and call centre operations. The procurement method used was selective, calling off from a framework agreement. Businesses in the service industry, particularly those focussing on customer assistance, are well-suited to compete in this tender, which was recently awarded to ARVATO LIMITED based in London, United Kingdom.

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Notice Information

Notice Title

Contact Centre Services

Notice Description

Contact Centre Services for Companies House Awarded via CCS RM6181 Outsourced Contact Centre and Business Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-62eff0c2-9fd6-4698-8846-304aa7db1904
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4ca8f51c-a466-4400-88fe-84b5d56defc6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79512000 - Call centre

Notice Value(s)

Tender Value
£9,060,383 £1M-£10M
Lots Value
Not specified
Awards Value
£9,060,383 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
15 Feb 20233 years ago
Submission Deadline
29 Apr 2022Expired
Future Notice Date
Not specified
Award Date
20 Jun 20223 years ago
Contract Period
1 Nov 2022 - 31 Oct 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COMPANIES HOUSE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF14 3UZ
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Gabalfa
Westminster Constituency
Cardiff North

Supplier Information

Number of Suppliers
1
Supplier Name

ARVATO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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