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Customer Research & Consultancy Subscription

Information Commissioners Office

This public procurement record has 1 release in its history.

Award

06 Aug 2026 at 10:35

Award Notice
Summary of the contracting process

The Information Commissioners Office bought a one-year customer research and consultancy subscription providing access to customer research and insights. This is a subscription service rather than a discrete research project, supporting the organisation’s need for external insight and customer understanding. The work is associated with the ICO in Wilmslow and delivery is in the North West of England. The requirement is classified as subscription services (CPV 79980000). It was procured for the ICO’s own use, with the Information Commissioners Office acting as the buying organisation. The subscription model indicates a continuing access service over the full licence period, rather than a single report or one-off consultancy assignment. The opportunity was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

The procurement has been completed and awarded. It was a selective call-off from the Government Commercial Agency Framework RM1557.14, using the framework’s call-off route rather than an open competition. The tender submission deadline was 6 July 2026 at 17:00. The contract was awarded to FORRESTER RESEARCH LIMITED on 31 July 2026 for £69,713 (including the stated currency of GBP). The contract period runs from 1 August 2026 to 31 July 2027. The award is active and covers the full customer research and insights subscription requirement. There was one supplier award and no lots are identified. The procurement category is services, and the tender’s stated suitability indicates that SMEs and VCSEs could participate in the process.

This award demonstrates established public-sector demand for subscription-based customer research and insight services from the Information Commissioners Office. A credible future competitor would need to provide reliable, ongoing access to relevant research and insight, rather than only occasional bespoke studies. Useful capability would include a broad, high-quality research library, clear methods for finding and applying evidence, consultancy support to interpret findings, and the capacity to serve a public body throughout a full annual licence period. Suppliers should also be able to use the Government Commercial Agency framework route, or an equivalent public procurement route, to reach this buyer. The requirement’s stated suitability for SMEs and VCSEs suggests that smaller specialist providers may be relevant if they can demonstrate comparable insight coverage, service continuity and public-sector delivery capability.

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Notice Information

Notice Title

Customer Research & Consultancy Subscription

Notice Description

Call off from the Government Commercial Agency Framework RM1557.14 for the provision of a one year licence to obtain customer research and insights.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-62f274cd-22c8-49db-a667-2f17d8771071
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/910faad1-e6a7-482e-ad1e-13d3e49848e2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79980000 - Subscription services

Notice Value(s)

Tender Value
£69,713 Under £100K
Lots Value
Not specified
Awards Value
£69,713 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Aug 20263 weeks ago
Submission Deadline
6 Jul 2026Expired
Future Notice Date
Not specified
Award Date
31 Jul 20263 weeks ago
Contract Period
1 Aug 2026 - 31 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Information Commissioners Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WILMSLOW
Postcode
SK9 5AF
Postcode Area
Stockport
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD62 Cheshire East
Delivery Location
TLD North West (England)
Local Authority
Cheshire East
Electoral Ward
Wilmslow West and Chorley
Westminster Constituency
Tatton

Supplier Information

Number of Suppliers
1
Supplier Name

FORRESTER RESEARCH LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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