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Lincolnshire County Council Customer Contact Centre Telephony

Lincolnshire County Council

This public procurement record has 1 release in its history.

Award

06 Aug 2026 at 09:47

Award Notice
Summary of the contracting process

Lincolnshire County Council procured a hosted customer contact centre telephony service for its customer-facing operations. The requirement covers telephone connections, implementation, ongoing technical support and associated digital communication services. Delivery is centred on the council’s offices in Lincoln and supports services across Lincolnshire. The work is a public-sector communications technology service rather than a supply of telephone hardware alone: suppliers need to provide and operate a hosted contact-centre platform, complete implementation activities and maintain the service throughout its use. The contracting authority is Lincolnshire County Council, with the requirement serving its customer contact centre and wider communication arrangements across the East Midlands.

The procurement is complete and was awarded to Gamma Network Solutions Limited. The award date was 5 August 2026, for £399,222 including the stated currency of GBP, covering an initial contract period from 5 August 2026 to 4 August 2027. The contract includes an option to extend for a further 12 months. The council used a selective procedure as a call-off from the CCS Network Services 3 framework, Lot 4b, through direct award. The tender submission deadline was 7 July 2026 at 9:41am. The published outcome records the supplier’s award as active, and the procurement was evaluated through the framework’s direct-award route rather than an open competition.

This award demonstrates established demand from Lincolnshire County Council for hosted customer contact-centre telephony combined with implementation, support and digital communication capability. A credible future supplier would need to operate reliable cloud-based telephony at council scale, integrate the service into customer-contact operations, manage implementation and provide responsive ongoing support. Experience delivering public-sector or similarly complex contact-centre environments would help demonstrate service continuity, resilience and understanding of operational communications. Suppliers should also be able to work through the relevant CCS Network Services 3 framework route, particularly its communications services provision, and show that they can deliver a complete managed service rather than isolated connectivity or hardware. The procurement was not identified as suitable for SMEs or voluntary-sector organisations.

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Notice Information

Notice Title

Lincolnshire County Council Customer Contact Centre Telephony

Notice Description

Provision of a hosted customer contact centre telephony service for Lincolnshire County Council, including implementation, ongoing support and associated digital communication services. The contract was awarded to Gamma Network Solutions Limited under the CCS Network Services 3 framework (RM6116, Lot 4b) using the Direct Award process for an initial 12-month term, with an option to extend for a further 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/44558472-a4eb-4881-8077-60f1b8520f46
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32551100 - Telephone connections

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£399,222 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Aug 20263 weeks ago
Submission Deadline
7 Jul 2026Expired
Future Notice Date
Not specified
Award Date
5 Aug 20263 weeks ago
Contract Period
5 Aug 2026 - 4 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Lincolnshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LINCOLN
Postcode
LN1 1YL
Postcode Area
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
TLF East Midlands (England)
Local Authority
Lincoln
Electoral Ward
Carholme
Westminster Constituency
Lincoln

Supplier Information

Number of Suppliers
1
Supplier Name

Gamma Network Solutions Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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