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NDC0097-26 - Complaints Management Platform

North Devon District Council

This public procurement record has 1 release in its history.

Award

07 Aug 2026 at 14:46

Award Notice
Summary of the contracting process

North Devon District Council procured a complaints management platform as a cloud software service. The requirement is described as a GCloud14 call-off and falls within software packages and information systems (CPV 48000000). The platform is intended to support the council’s management of complaints, providing a structured digital system rather than physical goods or construction works. Delivery is for the council in the South West of England. The buying organisation is North Devon District Council, based in Barnstaple, Devon. This opportunity is therefore relevant to suppliers of complaints-handling, case-management or related cloud software platforms that can provide services to a UK local authority. It is categorised as a service and was suitable for small and medium-sized enterprises.

The procurement has been completed and awarded following a direct award under a GCloud14 call-off, rather than an open competition. The award decision was made on 29 July 2026, with the contract running from 1 August 2026 to 31 August 2028. The awarded value is £49,500. The selected supplier is rol solutions. The tender submission deadline was 29 July 2026 at 11:59pm. The recorded evaluation route is the direct-award procedure, so the opportunity was not assessed through a published multi-supplier price and quality competition. There are no separate lots or multiple awards recorded. The contract concerns services delivered through a complaints management platform for North Devon District Council.

For suppliers that did not win this procurement, the award provides a clear indication of a local authority requirement for a complaints management platform delivered through the UK public-sector cloud purchasing route. Businesses likely to be credible for a future requirement of this kind would need a functioning software platform for recording, managing and tracking complaints, together with the ability to deliver it as a public-sector cloud service. The procurement was identified as suitable for SMEs, indicating that smaller specialist software businesses can be relevant competitors. Useful positioning would therefore include a focused complaints or case-management product, experience serving councils or other public bodies, and familiarity with GCloud call-off procedures and direct-award routes.

How relevant is this notice?

Notice Information

Notice Title

NDC0097-26 - Complaints Management Platform

Notice Description

Complaints Management Platform - GCloud14 Call-Off

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-634c66ae-90e0-48ca-8e18-a561f926f29e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3aa437ed-c930-400a-91e1-cfda1849454f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£49,500 Under £100K
Lots Value
Not specified
Awards Value
£49,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20262 weeks ago
Submission Deadline
29 Jul 2026Expired
Future Notice Date
Not specified
Award Date
29 Jul 20261 months ago
Contract Period
1 Aug 2026 - 31 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Devon District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BARNSTAPLE
Postcode
EX31 3NP
Postcode Area
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
North Devon
Electoral Ward
Bickington
Westminster Constituency
North Devon

Supplier Information

Number of Suppliers
1
Supplier Name

ROL Solutions Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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