Tender

UOW784 Enterprise Service Desk

UNIVERSITY OF WORCESTER

This public procurement record has 1 release in its history.

Tender

22 May 2020 at 07:24

Tender Notice
Summary of the contracting process

The University of Worcester is currently running a tender for the "UOW784 Enterprise Service Desk" project. This procurement falls under the industry category of software packages and information systems and is based in Worcester, West Midlands, UK. The tender is at the active planning stage, with applications due by 19th June 2020. The selected solution aims to enhance service desk functions across various departments, including IT and Finance, while integrating user experience with business intelligence reporting. This tender follows a restricted procedure for selective procurement, indicating a focused approach to finding suitable partners.

This opportunity presents significant growth potential for businesses specialising in service desk solutions, software development, and customer relationship management systems. Small and medium-sized enterprises that can demonstrate innovation and efficiency in their offerings would be well-suited to compete for this contract. By successfully engaging in this project, businesses can not only expand their portfolio but also establish a long-term relationship with a prominent educational institution, potentially leading to further contracts in the future.

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Notice Information

Notice Title

UOW784 Enterprise Service Desk

Notice Description

The University of Worcester are looking to procure and implement a high quality, Enterprise Service Desk which is modern, efficient, and customer friendly. The Enterprise Solution will run key Service Desk functions for a number of Professional Service areas, initially for IT, Technology Enhanced Learning, Finance, Timetabling and Data Management Unit, with the option for HR, Estates and Security to be part of the phase one rollout. The new Solution will provide improved user experience - both back office and self-service providing a 'one stop shop' for staff a students and allowing for seamless integration between the services in terms of staff and student support processes. It will also ensure greater accuracy and efficiency in all processes, including improved business intelligence reporting. Additional information: PQQs must be returned via the University of Worcester's e-tender website https://in-tendhost.co.uk/universityofworcester/ Delivery Notes PQQs must be returned via the University of Worcester's e-tender website https://in-tendhost.co.uk/universityofworcester/ Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6454a0dc-6092-473f-bdbb-eee7cb0b2f80
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/11fecb34-eecc-4bbb-aed1-2ed58f454530
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 May 20205 years ago
Submission Deadline
19 Jun 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
11 Oct 2020 - 10 Oct 2025 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF WORCESTER
Contact Name
Joe Stock
Contact Email
j.stock@worc.ac.uk
Contact Phone
01905542647

Buyer Location

Locality
WORCESTER
Postcode
WR2 6AJ
Post Town
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Worcester
Electoral Ward
St Clement
Westminster Constituency
Worcester

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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