Award

Customer Services CRM System

WELLAND PROCUREMENT UNIT

This public procurement record has 2 releases in its history.

AwardUpdate

19 Dec 2025 at 14:43

Award Notice
Award

19 Dec 2025 at 14:39

Award Notice
Summary of the contracting process

Melton Borough Council, through the Welland Procurement Unit, has completed the award of a contract for the development and management of a Customer Services CRM System. This procurement process was executed via a direct award through the G Cloud 14 CCS framework, falling under the category of "Communication and multimedia software package" with CPV code 48500000. The project is valued at £257,665 and has a contract period starting on 19th December 2025 and concluding on 18th December 2028. The procurement method was selective, specifically a call-off from a framework agreement, with the process having reached completion and the award being made on 23rd July 2025. The services will be implemented in the East Midlands, United Kingdom.

This tender presents significant business opportunities, particularly for companies specialising in communication and multimedia software packages. The contract has been awarded to IEG4 Limited, a small and medium-sized enterprise (SME), highlighting potential openings for similarly sized businesses with expertise in information systems and servers. By participating in such procurement processes, businesses can enhance their portfolios and build credibility through securing government contracts. Engaging in this service provision could also lead to further opportunities in the public sector market, particularly within frameworks like the G Cloud.

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Notice Information

Notice Title

Customer Services CRM System

Notice Description

Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6488a826-c41d-4ff1-bdcc-1f34a94565c5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c1c8507b-2226-43eb-b6dc-84ad3c8cd62f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48500000 - Communication and multimedia software package

48510000 - Communication software package

48520000 - Multimedia software package

48800000 - Information systems and servers

48900000 - Miscellaneous software package and computer systems

Notice Value(s)

Tender Value
£257,665 £100K-£500K
Lots Value
Not specified
Awards Value
£257,665 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Dec 20252 months ago
Submission Deadline
22 Jul 2025Expired
Future Notice Date
Not specified
Award Date
22 Jul 20257 months ago
Contract Period
19 Dec 2025 - 18 Dec 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WELLAND PROCUREMENT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MELTON MOWBRAY
Postcode
LE13 1GH
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLF East Midlands (England)
Local Authority
Melton
Electoral Ward
Melton Warwick
Westminster Constituency
Melton and Syston

Supplier Information

Number of Suppliers
1
Supplier Name

IEG4

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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