Award

Provision of the ResilienceDirect Support Desk and Out of Hours Triage

CABINET OFFICE : CABINET OFFICE

This public procurement record has 1 release in its history.

Award

08 Jul 2021 at 15:15

Award Notice
Summary of the contracting process

The Cabinet Office is conducting a public procurement process for the "Provision of the ResilienceDirect Support Desk and Out of Hours Triage." This contract falls under the services industry, specifically categorised as Helpdesk and support services (CPV code 72253000). The contract is valued at £580,000 and was awarded on 21st June 2021, with a contract period commencing on 30th June 2021 and concluding on 29th June 2023. The procurement method utilised for this tender was selective, executed through a call-off from a framework agreement, and the delivery locations include various regions within the United Kingdom, including the Isle of Man and Channel Islands.

This tender presents a significant opportunity for businesses within the IT support and managed services sectors, particularly those capable of providing helpdesk and triage services. As the cabinet office requires reliable support around the clock, companies with expertise in operational resilience, emergency response, and out-of-hours services could thrive in this competitive environment. The selection criteria appear to favour larger organisations over SMEs and voluntary community sector enterprises, which may influence strategic partnerships or collaborations among bidders to strengthen their proposals.

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Notice Information

Notice Title

Provision of the ResilienceDirect Support Desk and Out of Hours Triage

Notice Description

The ResilienceDirectTM team (RD), are seeking a provider for the provision of a Support Desk and Out of Hours Triage.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-64b1d386-696c-46ab-99b2-ca33dfd50b09
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0870f10d-6e8a-442d-b2a4-28fa2ed63179
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£580,000 £500K-£1M
Lots Value
Not specified
Awards Value
£580,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jul 20214 years ago
Submission Deadline
21 Jun 2021Expired
Future Notice Date
Not specified
Award Date
20 Jun 20214 years ago
Contract Period
29 Jun 2021 - 29 Jun 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CABINET OFFICE : CABINET OFFICE
Contact Name
Crown Commercial Service on behalf of Cabinet Office : Cabinet Office
Contact Email
supplier@crowncommercial.gov.uk
Contact Phone
3450103503

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

RESILIENCE PLANNING SERVICES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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