Award

Cloud Contact Centre

UNITED LINCOLNSHIRE HOSPITALS NHS TRUST

This public procurement record has 1 release in its history.

Award

23 Jan 2023 at 13:05

Award Notice
Summary of the contracting process

The United Lincolnshire Hospitals NHS Trust has successfully awarded a contract for the provision of a Cloud Contact Centre for patients, aimed at enhancing digital platform access for quicker response times. The contract, valued at £402,000 GBP, was awarded to Vodafone. The contract period is set to start on 1st February 2023 and end on 31st January 2026.

This opportunity is particularly suited for businesses in the IT software package industry. The procurement stage has been completed, offering an opening for growth for SMEs with expertise in service delivery within the healthcare sector. The procurement process was conducted using the Other method, with a tender period ending on 15th June 2022. Companies interested in providing innovative solutions for patient communication within the healthcare setting are encouraged to explore this contract further.

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Notice Information

Notice Title

Cloud Contact Centre

Notice Description

Cloud Contact Centre for patients to access digital platform to aid quicker response times

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-64b4a43b-091a-4372-8c43-3395ff4cae74
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3099e354-b59e-47ea-88f7-e2cf2be9be46
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
£402,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jan 20233 years ago
Submission Deadline
15 Jun 2022Expired
Future Notice Date
Not specified
Award Date
20 Jan 20233 years ago
Contract Period
1 Feb 2023 - 31 Jan 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNITED LINCOLNSHIRE HOSPITALS NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LINCOLN
Postcode
LN2 5QY
Post Town
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Lincoln
Electoral Ward
Abbey
Westminster Constituency
Lincoln

Supplier Information

Number of Suppliers
1
Supplier Name

VODAFONE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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