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Contact Centre as a Service - Product

STUDENT LOANS COMPANY LIMITED

This public procurement record has 1 release in its history.

Award

07 Jul 2026 at 08:05

Award Notice
Summary of the contracting process

The Student Loans Company Limited, a public sector organisation based in Glasgow, Scotland, has completed the procurement process for a new Contact Centre as a Service - Product. This procurement falls under the industry category of communication software with a total contract value of £5,532,977.10, inclusive of extension options. The procurement was initiated through a competitive call-off from the GCA RM6116 Network Services 3 Lot 4C and is classified as a selective procurement method. The contract has an initial term of 36 months and can be extended twice for an additional 12 months each. The procurement stage has reached the award phase as of 28 April 2026, with the contract period commencing on 15 June 2026 and concluding on 14 June 2029.

This tender represents a significant opportunity for businesses specialising in communication software services to engage with a large-scale public sector buyer. Predominantly suited for medium to large enterprises due to the procurement's scale and the nature of the contracting framework, businesses that provide innovative and scalable communication solutions could greatly benefit. Although the procurement method utilised a framework agreement, companies within the tech industry, particularly those experienced with framework call-offs, would find this contract valuable for establishing and expanding their presence in the public sector market.

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Notice Information

Notice Title

Contact Centre as a Service - Product

Notice Description

SLC has procured a new Contact Centre as a Service - Product. This procurement was a competitive call-off from GCA RM6116 Network Services 3 Lot 4C. Contract has a 36 month initial term, with 2 x 12 month extension options. Pricing is consumption based. Value of this notice is the total contract value including extension options.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-64cc6c03-ae5b-49bd-a006-bbcbc1dc2eb3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8102e384-0cf2-47f4-9730-7fde764efbc3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48510000 - Communication software package

Notice Value(s)

Tender Value
£5,532,977 £1M-£10M
Lots Value
Not specified
Awards Value
£5,532,977 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jul 20261 weeks ago
Submission Deadline
31 Jan 2026Expired
Future Notice Date
Not specified
Award Date
27 Apr 20262 months ago
Contract Period
14 Jun 2026 - 14 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G5 8DF
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
Not specified
Local Authority
Glasgow City
Electoral Ward
Govan
Westminster Constituency
Glasgow South West

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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