Award

Casework Assistance services

HOUSING OMBUDSMAN

This public procurement record has 1 release in its history.

Award

19 Sep 2020 at 11:10

Award Notice
Summary of the contracting process

The Housing Ombudsman has recently completed the procurement process for Casework Assistance services, classified under administrative services for business operations. The procurement was conducted using an open procedure, with the tender period concluding on 25th August 2020. The awarded contract, valued at £850,000, will span from 16th September 2020 to 30th September 2022, focusing on delivering approximately 75 completed housing complaint case reviews monthly. The location of service delivery encompasses the United Kingdom and several overseas territories.

This contract presents significant growth opportunities for businesses specialising in dispute resolution and investigative services, particularly for those with experience working with ombudsman or regulatory sectors. Companies looking to expand their service offerings in the administrative domain, especially those with a scalable model and an ability to manage high volumes of casework, would be well-positioned to engage with the Housing Ombudsman in future procurements or partnerships.

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Notice Information

Notice Title

Casework Assistance services

Notice Description

The Housing Ombudsman is seeking a supplier who has provided dispute resolution services/investigative services to either an Ombudsman or the regulatory service sector. The successful supplier will be required to review housing complaint case material and to complete a fully documented impartial and fair determination based on the facts of the case. The expected output per month from 01 November 2020 to 30 June 2021 is approximately 75 case completed per month

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/11866a20-420c-4080-ae2f-8eaa33ff498b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75112000 - Administrative services for business operations

Notice Value(s)

Tender Value
£850,000 £500K-£1M
Lots Value
Not specified
Awards Value
£850,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Sep 20205 years ago
Submission Deadline
24 Aug 2020Expired
Future Notice Date
Not specified
Award Date
24 Aug 20205 years ago
Contract Period
15 Sep 2020 - 30 Sep 2022 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOUSING OMBUDSMAN
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9GE
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Blackwall & Cubitt Town
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

CLANCHATTON BIRMINGHAM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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