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Soft Facilities Management Services Provider

Natural History Museum

This public procurement record has 1 release in its history.

Award

03 Nov 2025 at 14:20

Award Notice
Summary of the contracting process

The Natural History Museum in London has completed the award phase of a selective procurement process for a Soft Facilities Management Services Provider. The contract, valued at £14,180,000, has been awarded to Total Support Services Ltd. The procurement involves comprehensive soft services including cleaning, grounds maintenance, waste management, logistical support, and pest control within the museum's estate. The contract runs from 1st November 2025 to 31st October 2030. The procurement method used was a restricted procedure, with the tender period concluding on 28th October 2025.

This tender presents significant opportunities for businesses specialising in facilities management, especially small and medium enterprises (SMEs), as the procurement process was designed to consider such organisations. Companies operating within the service sector and capable of providing large-scale maintenance and management solutions could gain substantial growth by leveraging such partnerships. The focus on public health and visitor space management in a prestigious location like the Natural History Museum also offers an excellent platform for enhancing a business's portfolio and reputation.

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Notice Information

Notice Title

Soft Facilities Management Services Provider

Notice Description

The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-65616e79-bfe9-462b-b6e2-5494a72ef93a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/61f34653-6e27-4776-b887-01a0f7bf60b7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79993100 - Facilities management services

Notice Value(s)

Tender Value
£14,180,000 £10M-£100M
Lots Value
Not specified
Awards Value
£14,180,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Nov 20259 months ago
Submission Deadline
28 Oct 2025Expired
Future Notice Date
Not specified
Award Date
28 Oct 202510 months ago
Contract Period
1 Nov 2025 - 31 Oct 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Natural History Museum
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
L
Postcode
SW7 5BD
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London
Local Authority
Kensington and Chelsea
Electoral Ward
Brompton & Hans Town
Westminster Constituency
Kensington and Bayswater

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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