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Telephony

THE EXTRACARE CHARITABLE TRUST

This public procurement record has 1 release in its history.

Award

22 Jul 2026 at 08:59

Award Notice
Summary of the contracting process

The procurement process for "ExtraCare Telephony," led by THE EXTRACARE CHARITABLE TRUST, has reached the award stage as of 22nd July 2026. This project involves acquiring a modern telephony solution within the telecommunications industry, specifically focusing on telecommunications cable and equipment (CPV code 32520000). The procurement was executed using a selective method, called off from a framework agreement. The awarded contract is valued at £823,203 and spans from 31st December 2026 to 30th December 2031. Located in the West Midlands, United Kingdom, the procurement was particularly suitable for small and medium-sized enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). The tender period concluded on 10th June 2026.

This tender presents significant opportunities for businesses with expertise in providing cloud-based VOIP telephony services, especially those equipped to handle healthcare-critical environments with minimal on-site hardware maintenance. Businesses capable of supplying technologically advanced, reliable telecommunications solutions that integrate seamlessly with existing infrastructure will find this contract especially lucrative. Ideal participants would include organisations with ISO 27001 or Cyber Essentials Plus certification, ensuring adherence to high standards of cyber security. The successful bidder, Social Telecoms CIC, exemplifies the kind of innovation-driven and community-focused enterprise that this contract benefits, demonstrating an alignment with industry best practices and cost-effectiveness in service delivery.

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Notice Information

Notice Title

Telephony

Notice Description

ExtraCare is seeking a modern telephony solution that: 1. Delivers a cloud-first VOIP service that leverages existing internet connectivity over SIP trunks, provides centralised management, and reduces the volume of on-site hardware (there are no local IT staff at individual sites). 2. Maintains a highly reliable telephone service appropriate to a critical healthcare environment, supporting continuity of care for residents and effective working for staff. 3. Provides full functional equivalence with the existing analogue services, including warden call, door entry, door sensors and panic buttons, and the I'm OK wellbeing check-in. 4. Utilises the existing analogue cabling within resident apartments to avoid the cost, complexity and disruption of installing new data cabling and undertaking construction work in individual apartments. 5. Uses digital DECT to ensure consistent and strong signal in all areas of resident apartments, supporting staff who deliver care. 6. Provides centralised, remote management of the cloud service, ATAs, DECT infrastructure and handsets, suitable for administration by the ExtraCare IT team. 7. Delivers a cost-effective service over a five-year contract term, with transparent pricing, predictable call costs, and the ability to add and remove sites over time. All proposed equipment and services must also meet the following baseline requirements: * All hardware supplied shall be new, unused, and of current production models, sourced directly from original manufacturers or authorised distributors and resellers. * All hardware shall comply with relevant international safety and quality standards, including CE, UKCA and RoHS where applicable. * All installed hardware and software must remain within vendor support for the duration of the contract plus two years. * The supplier shall hold ISO 27001 (preferred) or Cyber Essentials Plus certification at the time of bidding and maintain certification for the duration of the contract. * The supplier shall manage personnel in line with cyber security best practice, including the use of multi-factor authentication for remote access to ExtraCare equipment, effective leaver management, the provision of access logs on request, and avoidance of shared logon credentials.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6601383a-5221-422c-8a69-1e33541c4d54
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dd9dfafe-0fe1-4077-878d-2f9239be2c6c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32520000 - Telecommunications cable and equipment

Notice Value(s)

Tender Value
£823,203 £500K-£1M
Lots Value
Not specified
Awards Value
£823,203 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20262 weeks ago
Submission Deadline
10 Jun 2026Expired
Future Notice Date
Not specified
Award Date
16 Jul 20262 weeks ago
Contract Period
31 Dec 2026 - 30 Dec 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE EXTRACARE CHARITABLE TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV3 2SN
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
TLG West Midlands (England)
Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Supplier Information

Number of Suppliers
1
Supplier Name

SOCIAL TELECOMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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