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Telephony

THE EXTRACARE CHARITABLE TRUST

This public procurement record has 1 release in its history.

Award

22 Jul 2026 at 09:59

Award Notice
Summary of the contracting process

The ExtraCare Charitable Trust procured a telecommunications and telephony service for its healthcare and extra-care sites in the West Midlands. The requirement was for a cloud-first voice-over-IP solution using existing internet connectivity and SIP trunks, with centralised management and reduced on-site hardware. It needed to maintain a reliable telephone service and provide functional equivalence with analogue warden call, door entry, door sensors, panic buttons and “I’m OK” wellbeing check-ins. The solution was also required to use existing analogue cabling in residents’ apartments, digital DECT for strong internal coverage, and remote management of the cloud service, analogue telephone adapters, DECT infrastructure and handsets. The service includes flexible site management and transparent call pricing.

The procurement has been awarded following a selective call-off from a framework agreement. The contract was evaluated as a services requirement and closed on 10 June 2026 at 09:00. Social Telecoms CIC was awarded the contract on 17 July 2026 for £823,203. The contract period runs from 31 December 2026 to 30 December 2031. The award is active. The procurement covered telecommunications cable and equipment, classified under CPV 32520000, and was suitable for small and medium-sized enterprises and voluntary, community or social enterprises. The award relates to the overall telephony requirement rather than separately identified lots. The buying organisation is the ExtraCare Charitable Trust.

This award demonstrates a substantial, multi-site requirement for specialist telephony in a critical healthcare setting. A credible future supplier would need to combine cloud voice, SIP trunking, analogue telephone adapters, digital DECT and remote systems management, while preserving warden call, door entry, sensor, panic-button and wellbeing-check functionality. Experience of working with existing analogue apartment cabling would be important, as would the ability to deliver strong coverage without disruptive building works. Suppliers should provide new, current-production equipment from authorised sources, maintain relevant safety and quality compliance, and keep hardware and software within vendor support. ISO 27001 or Cyber Essentials Plus, multi-factor authentication, leaver controls and auditable access management are central to the buyer’s expectations.

How relevant is this notice?

Notice Information

Notice Title

Telephony

Notice Description

ExtraCare is seeking a modern telephony solution that: 1. Delivers a cloud-first VOIP service that leverages existing internet connectivity over SIP trunks, provides centralised management, and reduces the volume of on-site hardware (there are no local IT staff at individual sites). 2. Maintains a highly reliable telephone service appropriate to a critical healthcare environment, supporting continuity of care for residents and effective working for staff. 3. Provides full functional equivalence with the existing analogue services, including warden call, door entry, door sensors and panic buttons, and the I'm OK wellbeing check-in. 4. Utilises the existing analogue cabling within resident apartments to avoid the cost, complexity and disruption of installing new data cabling and undertaking construction work in individual apartments. 5. Uses digital DECT to ensure consistent and strong signal in all areas of resident apartments, supporting staff who deliver care. 6. Provides centralised, remote management of the cloud service, ATAs, DECT infrastructure and handsets, suitable for administration by the ExtraCare IT team. 7. Delivers a cost-effective service over a five-year contract term, with transparent pricing, predictable call costs, and the ability to add and remove sites over time. All proposed equipment and services must also meet the following baseline requirements: * All hardware supplied shall be new, unused, and of current production models, sourced directly from original manufacturers or authorised distributors and resellers. * All hardware shall comply with relevant international safety and quality standards, including CE, UKCA and RoHS where applicable. * All installed hardware and software must remain within vendor support for the duration of the contract plus two years. * The supplier shall hold ISO 27001 (preferred) or Cyber Essentials Plus certification at the time of bidding and maintain certification for the duration of the contract. * The supplier shall manage personnel in line with cyber security best practice, including the use of multi-factor authentication for remote access to ExtraCare equipment, effective leaver management, the provision of access logs on request, and avoidance of shared logon credentials.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6601383a-5221-422c-8a69-1e33541c4d54
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dd9dfafe-0fe1-4077-878d-2f9239be2c6c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32520000 - Telecommunications cable and equipment

Notice Value(s)

Tender Value
£823,203 £500K-£1M
Lots Value
Not specified
Awards Value
£823,203 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Jul 20262 months ago
Contract Period
31 Dec 2026 - 30 Dec 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE EXTRACARE CHARITABLE TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV3 2SN
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
TLG West Midlands (England)
Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Supplier Information

Number of Suppliers
1
Supplier Name

Social Telecoms CIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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