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Customer Portal Contract 2026

WEST KENT HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Award

25 Jun 2026 at 08:04

Award Notice
Summary of the contracting process

The procurement process for the "Customer Portal Contract 2026" has been concluded by the West Kent Housing Association, based in Sevenoaks, England. The organisation sought a secure and proven customer portal solution with interoperability with the Civica Cx Housing Management System. Classified under the software package and information systems category (CPV ID 48000000), this contract will cover functionalities such as rent information, repair tracking, and tenancy document management. The procurement method used was selective, specifically a call-off from the Crown Commercial Services G-Cloud Framework 14, allowing the association to award the contract to a supplier who best meets its requirements. The contract, valued at £187,850, starts on 25th June 2026 and runs until 24th June 2029, with the possibility of a one-year extension. The award stage is complete, with the contract awarded to Plentific Ltd. as of 5th June 2026.

This contract presents a significant opportunity for businesses skilled in developing customer portal software, especially those with experience in housing management systems. SMEs can leverage this contract to expand their footprint in the public sector, demonstrating compatibility with established systems such as Civica Cx. Companies with expertise in software solutions for housing associations could benefit from similar frameworks and further collaborate with organisations like the West Kent Housing Association. The location in Sevenoaks, England, and the alignment with public service offerings highlight the potential for growth and increased credibility in the housing and software sectors.

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Notice Information

Notice Title

Customer Portal Contract 2026

Notice Description

*This is for information only, as the contract has been awarded*. West Kent Housing Association is seeking a Supply Partner for the provision of a proven and secure Customer Portal, with recent experience of interoperating with Civica Cx Housing Management System (HMS) at other Housing Associations, to include the following functionality: Rent information, Rest Statements, Make Payment, Request / Raise a Repair, Track a Repair, Update household information, view tenancy documents and raising requests. The contract will be for an initial 3-year term, with the option to extend for a further year. We intend to award the contract via the Crown Commercial Services G-Cloud Framework 14, to enable us to select the Supply Partner who best meets our requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-666ca712-5dcf-4401-8644-f33bc615e13f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f7c596fa-4f57-4097-a54a-0eb05c2c5985
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£187,850 £100K-£500K
Lots Value
Not specified
Awards Value
£187,850 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jun 20262 weeks ago
Submission Deadline
13 Apr 2026Expired
Future Notice Date
Not specified
Award Date
4 Jun 20261 months ago
Contract Period
24 Jun 2026 - 24 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST KENT HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SEVENOAKS
Postcode
TN13 1AX
Post Town
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ46 West Kent
Delivery Location
Not specified
Local Authority
Sevenoaks
Electoral Ward
Sevenoaks Town and St John's
Westminster Constituency
Sevenoaks

Supplier Information

Number of Suppliers
1
Supplier Name

PLENTIFIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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