Tender

Call Centre

FORESTRY ENGLAND

This public procurement record has 1 release in its history.

Tender

13 Aug 2021 at 07:25

Tender Notice
Summary of the contracting process

The procurement process is being conducted by Forestry England, seeking to establish a contract for call handling and information services, classified under the call centre services (CPV code 79512000). The tender, titled "Call Centre," is currently at the active stage and was published on 13th August 2021. The deadline for submission of tenders is set for 13th October 2021. The contract period will commence on 15th November 2021 and will run until 14th November 2025. The expected total value of the contract is £500,000, and services will be delivered across various locations including the United Kingdom and overseas territories.

This tender presents significant opportunities for businesses in the telecommunications and customer support sectors. Companies with capabilities in delivering call centre services and a focus on customer care are well-suited to compete for this contract. The procurement is open to small and medium-sized enterprises (SMEs), enhancing the potential for local businesses to engage and expand through this opportunity. Firms with experience in servicing both public bodies and emergency services will particularly benefit from this chance to grow their clientele and enhance service offerings.

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Notice Information

Notice Title

Call Centre

Notice Description

Forestry England is looking to procure a call handling and information services which will be provided to Forestry England and Forest Services customers, suppliers and emergency services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-666d21b4-7272-429b-9503-9c304f5298f6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/930ac7a3-ed10-4001-b7e6-675ecb770950
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Aug 20214 years ago
Submission Deadline
12 Oct 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
15 Nov 2021 - 14 Nov 2025 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FORESTRY ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS16 1EJ
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
South Gloucestershire
Electoral Ward
Stoke Park & Cheswick
Westminster Constituency
Filton and Bradley Stoke

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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