Award

IT Service Support Management (ITSSM) Toolset

NATIONAL ARCHIVES PUBLIC RECORD OFFICE

This public procurement record has 3 releases in its history.

AwardUpdate

28 Mar 2017 at 12:30

Award Notice
Award

06 Mar 2017 at 11:12

Award Notice
Tender

19 Jan 2017 at 13:51

Tender Notice
Summary of the contracting process

The National Archives Public Record Office has conducted a tender to procure an IT Service Support Management (ITSSM) Toolset aimed at replacing their legacy system with a modern, flexible Software as a Service (SaaS) solution. The tender was published on 19th January 2017, with the tender period ending on 10th February 2017. The successful contract, awarded on 3rd March 2017 to Alemba Ltd., has a value of £69,177, with an initial duration of three years beginning from 6th March 2017, and includes extensions totalling up to 24 additional months.

This procurement presents significant opportunities for SMEs operating in the IT services and software development sectors. Companies that specialise in SaaS solutions or are experienced in implementing IT management tools would be particularly well-positioned to compete. The focus on modernising the National Archives' IT infrastructure indicates a potential for ongoing partnerships and contracts in providing support and enhancements to the ITSSM environment in future.

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Notice Information

Notice Title

IT Service Support Management (ITSSM) Toolset

Notice Description

The objective of this tender exercise is to source a supplier to deliver an enterprise IT Service Support Management (ITSSM) toolset preferably, but not exclusively, as a Software as a Service (SaaS) solution to The National Archives (TNA), providing a replaced and extended service with the aim of adding modern on-demand cloud services ensuring they are efficient and highly available. 1 Our aim is to replace our internally hosted legacy ITSSM tool with a modern, more flexible solution that integrates with our technology infrastructure, supports our best practice methodologies and that delivers real benefits to our staff. TNA intends to award a contract for an initial period of 3 years, with an option to extend for up to two additional periods of up twelve months each (3+1+1).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-68199ee1-dbce-4d54-8d0b-37487e6a0f30
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ca563f97-4f6b-4276-92b9-0de69894de05
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£95,677 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Mar 20178 years ago
Submission Deadline
10 Feb 2017Expired
Future Notice Date
Not specified
Award Date
3 Mar 20178 years ago
Contract Period
6 Mar 2017 - 5 Mar 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL ARCHIVES PUBLIC RECORD OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RICHMOND
Postcode
TW9 4DU
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified
Local Authority
Richmond upon Thames
Electoral Ward
Kew
Westminster Constituency
Richmond Park

Supplier Information

Number of Suppliers
1
Supplier Name

ALEMBA

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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