Tender

VIVID - Out of Hours Telephone Answering and Asscociated Services

VIVID

This public procurement record has 1 release in its history.

Tender

15 Nov 2018 at 11:40

Tender Notice
Summary of the contracting process

The public procurement process concerns VIVID, Hampshire's largest provider of affordable homes, which is seeking suppliers for its tender titled "VIVID - Out of Hours Telephone Answering and Associated Services." The service is classified under telephone-answering services within the services industry category. This tender is currently in the active stage of the procurement process, with a tender period ending on 20 December 2018. The contract is set to commence on 1 April 2019 and conclude on 31 March 2022, with a total contract value of £450,000 and a minimum value of £250,000. The procurement method is open, allowing a wide range of service providers to participate and compete. The delivery location for this tender is the South East of the United Kingdom.

This opportunity presents a significant avenue for business growth, especially for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that can offer telephone-answering services. Businesses specialising in communication and customer service solutions would be particularly well-suited to compete for this contract, as VIVID seeks to consolidate its existing supplier contracts and enhance its emergency response capabilities. Local firms with expertise in delivering efficient, reliable, and cost-effective telephone services are encouraged to consider this tender and leverage their strengths to meet the specific requirements of VIVID.

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Notice Information

Notice Title

VIVID - Out of Hours Telephone Answering and Asscociated Services

Notice Description

We're Hampshire's largest provider of affordable homes with around 70,000 customers and 30,000 homes in the South East, mainly across Hampshire and Surrey. We have around 850 staff including our repairs team. Our ambition is to maximise opportunities to make more housing available and affordable for everyone. www.vividhomes.co.uk VIVID Housing Limited is registered in England and Wales as a registered society under the Co-operative and Community Benefit Societies Act 2014 under number 7544 with exempt charity status and registered with the Regulator of Social Housing, under number 4850. Our registered office is at Peninsular House, Wharf Road, Portsmouth, Hampshire, PO2 8HB. VIVID was formed as a result of a merger and has two existing supplier contracts in place for emergency out of hours telephone calls. This includes arranging emergency repairs with our operatives and contractors where needed. We will be looking to procure a contract to both consolidate, meet the requirements of the new organisation and maximise value for money. Please see the Tender Instructions for more information.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-68514ff7-4b8b-4ffc-a91d-b1ef08addf09
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9b28d003-674f-4254-8aff-6e196a631afa
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£450,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Nov 20187 years ago
Submission Deadline
20 Dec 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2019 - 31 Mar 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
VIVID
Contact Name
Chantal Mitchell
Contact Email
chantal.mitchell@vividhomes.co.uk
Contact Phone
+44 7867 552839

Buyer Location

Locality
PORTSMOUTH
Postcode
PO2 8HB
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ31 Portsmouth
Delivery Location
TLJ South East (England)
Local Authority
Portsmouth
Electoral Ward
Nelson
Westminster Constituency
Portsmouth North

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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