Award

Award from G-cloud 11 (Cloud Hosting Lot) LGSS Digital Virtual Contact Centre AI

NORTHAMPTONSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

15 Oct 2020 at 09:29

Summary of the contracting process

The procurement process involves Northamptonshire County Council as the buying organisation, which has issued an award for the contract titled "Award from G-cloud 11 (Cloud Hosting Lot) LGSS Digital Virtual Contact Centre AI." This procurement falls under the IT services industry category, specifically focusing on consulting, software development, Internet and support. The contract has a total value of £80,000 and is based in the East Midlands region of the United Kingdom. It was initiated through a direct award method and is currently at the Award stage, having been completed following the tender period which ended on 20 May 2020, with the contract commencing on 28 September 2020 and concluding on 27 September 2021.

This tender presents valuable opportunities for businesses, particularly those specialising in IT services, software development, and digital solutions capable of enhancing virtual contact centre operations. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the procurement is designed to support these sectors. Companies with innovative technologies or platforms that improve customer interaction and service delivery would be particularly well-suited to compete for this contract, providing a competitive edge in the public procurement landscape.

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Notice Title

Award from G-cloud 11 (Cloud Hosting Lot) LGSS Digital Virtual Contact Centre AI

Notice Description

Direct Award from G-Cloud 11 from Cloud Hosting Lot to enable delivery of virtual contact centre and associated services to Northamptonshire County Council, Milton Keynes Council, Horsham District Council and Cambridgeshire County Council.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-68c8b147-67a2-443a-a9d6-f2abbedc0f29
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4f96204d-9d54-4874-a56e-ea987bb1add1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
£80,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Oct 20205 years ago
Submission Deadline
20 May 2020Expired
Future Notice Date
Not specified
Award Date
20 May 20205 years ago
Contract Period
27 Sep 2020 - 27 Sep 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NORTHAMPTONSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHAMPTON
Postcode
NN1 1ED
Post Town
Northampton
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF24 West Northamptonshire
Delivery Location
TLF East Midlands (England)

Local Authority
West Northamptonshire
Electoral Ward
Castle
Westminster Constituency
Northampton North

Supplier Information

Number of Suppliers
1
Supplier Name

AMAZON WEB SERVICES EMEA

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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