Award

Provision of Customer Centricity Consultancy Services

NATIONAL EMPLOYMENT SAVINGS TRUST (NEST)

This public procurement record has 1 release in its history.

Award

27 Nov 2023 at 10:22

Award Notice
Summary of the contracting process

The National Employment Savings Trust (NEST) has awarded a contract for the provision of Customer Centricity Consultancy Services to PricewaterhouseCoopers LLP. The contract, valued at £98,500, involves customer services and is located in London, United Kingdom. The tender process was completed, and the contract period runs from 3rd November 2023 to 2nd November 2024.

This tender opportunity offers potential for businesses in the services sector, particularly those specialized in customer services. The procurement method used for this contract was 'Other - Request for Proposal - Restricted'. Small and medium enterprises (SMEs) would be well-suited to compete for this opportunity, aimed at enhancing customer-centric services within the awarding organization, NEST.

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Notice Information

Notice Title

Provision of Customer Centricity Consultancy Services

Notice Description

Contract awarded to PricewaterhouseCoopers LLP to deliver Customer Centricity Consultancy Services to Nest.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-68d6e0d9-9682-467c-93f7-2168d6d46b5a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/348c13ea-e86c-4b80-94ca-da7ebee15347
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Request for Proposal - Restricted
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79342320 - Customer-care services

Notice Value(s)

Tender Value
£98,500 Under £100K
Lots Value
Not specified
Awards Value
£98,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Nov 20232 years ago
Submission Deadline
23 Oct 2023Expired
Future Notice Date
Not specified
Award Date
3 Nov 20232 years ago
Contract Period
3 Nov 2023 - 2 Nov 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL EMPLOYMENT SAVINGS TRUST (NEST)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

PRICEWATERHOUSECOOPERS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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