Award

Understanding Fixed, Mobile and OCS voice calls among businesses

OFCOM

This public procurement record has 1 release in its history.

Award

13 Mar 2025 at 11:46

Award Notice
Summary of the contracting process

OFCOM has completed a procurement process titled "Understanding Fixed, Mobile and OCS voice calls among businesses," falling under the industry category of Market Research Services (CPV code 79310000). The research aims to explore the use and perceptions of OCS (voice-only and video calls) compared to traditional fixed and mobile voice services within SME businesses in the United Kingdom, specifically London. The tender was issued via a selective procurement method as a call-off from a framework agreement. The tender period concluded on 17th January 2025, with the contract running from 4th February 2025 to 30th June 2025.

This tender offers significant opportunities for businesses specialising in market research, particularly those with expertise in communications technology. It is well-suited for companies experienced in analysing business communication behaviours and trends, as well as those that can provide insights into the changing landscape of OCS and traditional telecommunication services. The project, valued at GBP 104,995, was awarded to Strat7 Limited, trading as Jigsaw Research, making it an attractive reference for similar future procurements.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Understanding Fixed, Mobile and OCS voice calls among businesses

Notice Description

This research is required to explore the use and perceptions of OCS, including both voice-only and video calls, in an SME business context. We are specifically interested in businesses' use and perception of OCS in comparison to traditional fixed and mobile voice services, to understand the place and function of both OCS and traditional telecoms services in the voice calls markets. In light of the growing use of OCS, we want to understand how the perception and use of those services have changed among SME businesses, particularly any notable changes since the 2021 WVMR.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-693939f7-3948-4d3a-a7d2-27b09eeab4f5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3e6c4daa-5428-4819-bba8-8d63160733ac
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£104,995 £100K-£500K
Lots Value
Not specified
Awards Value
£104,995 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Mar 202511 months ago
Submission Deadline
17 Jan 2025Expired
Future Notice Date
Not specified
Award Date
31 Jan 20251 years ago
Contract Period
4 Feb 2025 - 30 Jun 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFCOM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9HA
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

STRAT7 LIMITED, TRADING AS JIGSAW RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-693939f7-3948-4d3a-a7d2-27b09eeab4f5-2025-03-13T11:46:14Z",
    "date": "2025-03-13T11:46:14Z",
    "ocid": "ocds-b5fd17-693939f7-3948-4d3a-a7d2-27b09eeab4f5",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_477920/1460981",
        "title": "Understanding Fixed, Mobile and OCS voice calls among businesses",
        "description": "This research is required to explore the use and perceptions of OCS, including both voice-only and video calls, in an SME business context. We are specifically interested in businesses' use and perception of OCS in comparison to traditional fixed and mobile voice services, to understand the place and function of both OCS and traditional telecoms services in the voice calls markets. In light of the growing use of OCS, we want to understand how the perception and use of those services have changed among SME businesses, particularly any notable changes since the 2021 WVMR.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79310000",
            "description": "Market research services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 104995,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-01-17T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-02-04T00:00:00Z",
            "endDate": "2025-06-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-42310",
            "name": "OFCOM",
            "identifier": {
                "legalName": "OFCOM"
            },
            "address": {
                "streetAddress": "Riverside House, 2a Southwark Bridge Road",
                "locality": "London",
                "postalCode": "SE1 9HA",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "procurementnotice@ofcom.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-07642707",
            "name": "Strat7 Limited, trading as Jigsaw Research",
            "identifier": {
                "legalName": "Strat7 Limited, trading as Jigsaw Research",
                "scheme": "GB-COH",
                "id": "07642707"
            },
            "address": {
                "streetAddress": "11 Soho Street, London, W1D 3AD"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-42310",
        "name": "OFCOM"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-693939f7-3948-4d3a-a7d2-27b09eeab4f5-1",
            "status": "active",
            "date": "2025-01-31T00:00:00Z",
            "datePublished": "2025-03-13T11:46:14Z",
            "value": {
                "amount": 104995,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-07642707",
                    "name": "Strat7 Limited, trading as Jigsaw Research"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-02-04T00:00:00Z",
                "endDate": "2025-06-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/3e6c4daa-5428-4819-bba8-8d63160733ac",
                    "datePublished": "2025-03-13T11:46:14Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}