Award

South Cambridgeshire District Council - Mystery Shopper Exercise

SOUTH CAMBRIDGESHIRE DISTRICT COUNCIL

This public procurement record has 2 releases in its history.

Award

23 Dec 2022 at 14:14

Award Notice
Tender

28 Nov 2022 at 10:59

Tender Notice
Summary of the contracting process

The South Cambridgeshire District Council has successfully completed the tender process for a Mystery Shopper Exercise. The purpose of this procurement was to improve customer experience by identifying areas for service enhancement, particularly in reducing unnecessary delays. The tender, classified under survey services, had a tender period ending on 12th December 2022. The contract is valued at £8,800 GBP with a contract period running from 9th January 2023 to 3rd February 2023.

This tender presents an opportunity for companies specialising in survey services to engage with South Cambridgeshire District Council. Small and medium enterprises (SMEs) are particularly suited to compete as the procurement process highlighted their suitability. Businesses operating in the East of England region would find this tender of interest due to its specific delivery address requirements. The open procurement method ensures a transparent and competitive process for interested suppliers.

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Notice Information

Notice Title

South Cambridgeshire District Council - Mystery Shopper Exercise

Notice Description

SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic. The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey. The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services. If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-69824cd3-7688-4f9a-a881-b76d39a2c9a2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7c5315e5-52c9-4efa-b643-d74b4a1c3835
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£8,800 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Dec 20223 years ago
Submission Deadline
12 Dec 2022Expired
Future Notice Date
Not specified
Award Date
23 Dec 20223 years ago
Contract Period
9 Jan 2023 - 3 Feb 2023 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH CAMBRIDGESHIRE DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CAMBOURNE
Postcode
CB23 6EA
Post Town
Cambridge
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified
Local Authority
South Cambridgeshire
Electoral Ward
Cambourne
Westminster Constituency
St Neots and Mid Cambridgeshire

Supplier Information

Number of Suppliers
1
Supplier Name

IC4U

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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