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Careline Monitoring

OPTIVO

This public procurement record has 1 release in its history.

Award

07 Oct 2026 at 16:38

Award Notice
Summary of the contracting process

Southern Housing procured careline monitoring services: remote monitoring of alarm systems used to support residents. The requirement is classified as alarm-monitoring services (CPV 79711000). Delivery covers locations in the East Midlands, West Midlands, London, South East and South West. This is a service requirement rather than a purchase of equipment or construction work, and it concerns monitoring across several English regions. The buyer is Southern Housing.

The procurement is complete and was awarded to Careium UK Limited on 24 September 2026. The award is active, with a contract period from 1 October 2026 to 30 September 2031. The awarded value is £2,119,635.80. Southern Housing used a selective procedure as a call-off from a framework agreement. The tender deadline was 1 August 2026 at 1pm. The data identifies no lots or evaluation criteria, so no lot-level outcome or assessment basis can be stated. Small and medium-sized enterprises were considered suitable for the requirement; voluntary, community and social enterprises were not.

For suppliers considering comparable careline monitoring work for Southern Housing, this award demonstrates demand for a multi-region service supporting residents through monitored alarm systems. A credible competitor would need to show it can provide dependable monitoring across dispersed locations in the East Midlands, West Midlands, London, South East and South West, and manage delivery over a sustained contract term. The selected supplier is an SME, indicating that the requirement was delivered by a business of that scale. The procurement was called off from a framework, so familiarity with relevant framework routes is commercially pertinent. The award provides evidence of the buyer’s requirement and the scale of provision it has contracted, but the published scope does not set out specific technical standards, accreditations or staffing levels.

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Notice Information

Notice Title

Careline Monitoring

Notice Description

Careline Monitoring

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6a17d72d-6461-47c1-ad80-7e36d29ca23c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/46f1bb5b-53d4-4c66-895a-c3ef30fea3c2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£2,119,635 £1M-£10M
Lots Value
Not specified
Awards Value
£2,119,635 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Sep 20264 weeks ago
Contract Period
1 Oct 2026 - 30 Sep 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OPTIVO
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
CR0 9XP
Postcode Area
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Supplier Information

Number of Suppliers
1
Supplier Name

Careium

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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