Award

Housing OMbudsman Call Answering & Enquiry Service

HOUSING OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

Award

31 Mar 2017 at 11:40

Award Notice
Summary of the contracting process

The Housing Ombudsman Service has completed a procurement process for the "Housing Ombudsman Call Answering & Enquiry Service". This tender falls under the services category, specifically focused on call centre operations, and was conducted using an open procedure. The contracting authority is located in London, with the contract period commencing on 3rd April 2017 and expiring on 29th March 2019. The procurement process concluded on 28th February 2017, with a total contract value of £164,000, addressing various delivery addresses across the United Kingdom and other regions.

This tender presents significant opportunities for businesses specialising in call centre services, particularly those that are capable of offering outsourced first-line response capabilities and back office support. Small and medium enterprises (SMEs) would be well-suited to compete, given the nature of the contract that emphasises local engagement and specialised service delivery. Businesses with experience in public sector contracts and a strong operational framework for customer support are encouraged to explore similar future tenders to leverage growth in this sector.

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Notice Information

Notice Title

Housing OMbudsman Call Answering & Enquiry Service

Notice Description

The Housing Ombudsman first line response outsourced service including the provision of some back office support services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6ad8ba2d-9f67-4c6d-8468-896950b5a73e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1fc1a2e4-20fa-406a-b625-2299cf72a069
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£164,000 £100K-£500K
Lots Value
Not specified
Awards Value
£160,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20178 years ago
Submission Deadline
28 Feb 2017Expired
Future Notice Date
Not specified
Award Date
30 Mar 20178 years ago
Contract Period
2 Apr 2017 - 29 Mar 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOUSING OMBUDSMAN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9GE
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Blackwall & Cubitt Town
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

ON NET COMMUNICATIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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