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Provision of CCS ITSM Tooling

Crown Commercial Service

This public procurement record has 2 releases in its history.

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24 Sep 2025 at 09:17

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Award

23 Sep 2025 at 14:49

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Summary of the contracting process

The contract for the provision of CCS ITSM Tooling has been awarded to HALO SERVICE SOLUTIONS LTD by the Crown Commercial Service, with a focus on delivering an ITSM tool via G-Cloud. This tender, categorised under development software package services, involves a selective procurement method through a call-off from a framework agreement. The procurement process has been completed, with the contract period commencing on 18th August 2025 and ending on 17th August 2028. The buying organisation, Crown Commercial Service, is situated in Liverpool, England, and the services under this contract are applicable across various regions in the United Kingdom, including North East, North West, and London, among others. The total contract value is £274,000.

This procurement presents a substantial business growth opportunity, especially for small and medium-sized enterprises that specialise in IT service management solutions. The tailored professional service bundle included in the contract requires certified HaloITSM implementation, which can be an attractive undertaking for businesses offering certified IT expertise and software services. With a focus on specific regions throughout the UK, this contract could serve as a strategic expansion for firms aiming to consolidate their presence in the public sector IT services market.

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Notice Information

Notice Title

Provision of CCS ITSM Tooling

Notice Description

Request for a new ITSM tool via G-Cloud. HaloITSM Enterprise Subscription with 100 Licences. Subscription based on a 3+1 contract term. Contract to include "HaloITSM Tailored Professional Service Bundle" delivered by certified HaloITSM implementation

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6b345f7a-8bae-41ee-bcc7-3151f633cd86
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6db1d072-1374-4b48-a753-22d17946b981
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48983000 - Development software package

Notice Value(s)

Tender Value
£324,000 £100K-£500K
Lots Value
Not specified
Awards Value
£274,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Sep 202511 months ago
Submission Deadline
11 Aug 2025Expired
Future Notice Date
Not specified
Award Date
5 Sep 202511 months ago
Contract Period
18 Aug 2025 - 17 Aug 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

HALO SERVICE SOLUTIONS LTD

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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