Summary of the contracting process

East Suffolk and North Essex NHS Foundation Trust is conducting a procurement process titled "CA15189 - ESNEFT2390 Monitoring and Alerting solutions for the ESNEFT Infrastructure Environment." This tender falls under the IT software package industry category and involves the provision of AlertMedia emergency communication software and Zabbix monitoring and alerting software support and training. The process is at the Award stage with a contract commencement date set for 1st April 2025 and an end date of 31st March 2030, including potential extensions. Relevant locations include the United Kingdom, Channel Islands, Isle of Man, British Overseas Territories, Europe, and the Rest of the World. The procurement method followed is an open procedure under the Digital Workplace Solutions Framework Agreement (SBS/19/AB/WAB/9411), with the tender period closing on 10th February 2025 at 12:00 PM.

This tender offers significant opportunities for business growth, ideally suited for Small and Medium Enterprises (SMEs) specialising in IT software solutions. By participating, businesses can engage in a long-term contract providing critical monitoring and communication tools for NHS infrastructure, ensuring reliability and efficiency in healthcare IT systems. The framework agreement provides a streamlined procurement process, facilitating easier access for new suppliers to gain entry into public sector contracts. Companies with expertise in cloud, network, and hardware monitoring, along with emergency communication solutions, are well-positioned to compete for this tender.

Award

CA15189 - ESNEFT2390 Monitoring and Alerting solutions for the ESNEFT Infrastructure Environment

EAST SUFFOLK AND NORTH ESSEX NHS FT

Contract Timeline

Publication Date

17th March 2025 12:42:13 PM
Contract Summary

Invitation to Offer for the Supply of AlertMedia emergency communication software and Zabbix monitoring and alerting software support and training. AlertMedia's mass notification software will help ICT notify impacted Trust employees of Epic and other application problems and outages, and track message delivery. Its multichannel alerts go via Teams, SMS, push notifications (on Trust owned devices) and automated voice calls e.g. to ward phones. Zabbix enables a single pane of glass view of the Trust's entire IT Infrastructure through monitoring our Network, Cloud, Websites and Infrastructure hardware and applications. For both lots, East Suffolk and North Essex NHS Foundation Trust are interested in a 5-year period with the option to extend for an additional 2 x 12 month, (provisional start date 1st April 2025). This procurement is to be conducted under the Digital Workplace Solutions Framework Agreement Reference: SBS/19/AB/WAB/9411 https://www.sbs.nhs.uk/services/framework-agreem To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA15189. Not registered: Visit https://suppliers.multiquote.com then register and quote CA15189 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.
Contract Details

Open Contracting ID

ocds-b5fd17-6b3bddde-45bb-4ade-8641-b3cd37578ddf

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Goods

Tender Suitability

SME

Framework / DPS

Framework
Contract Classification

CPV Code(s)

48517000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

EAST SUFFOLK AND NORTH ESSEX NHS FT

Buyer Name

Edward Outen

Buyer Email

support@multiquote.com

Buyer Phone

0151 482 9230

Buyer Address

Heath Road

Ipswich

IP4 5PD

England
Awarded Supplier(s)

Supplier Name(s)

PHOENIX SOFTWARE LTD

View contract on Contracts Finder

CA15189 - ESNEFT2390 Monitoring and Alerting solutions for the ESNEFT Infrastructure Environment

EAST SUFFOLK AND NORTH ESSEX NHS FT

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)