Award

Liberty Converse CX - Contact Centre Solution

STROUD DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

22 Jan 2026 at 10:22

Summary of the contracting process

Stroud District Council, based in Stroud, England, has completed a selective procurement process for the "Liberty Converse CX - Contact Centre Solution." This process involved calling off from a framework agreement under the CPV code 48000000, which relates to software packages and information systems. The award stage was concluded with the active award dated 19th December 2025, and the contract period is set to run from 19th December 2025 to 22nd December 2030. The procurement, valued at £604,290, targets small and medium-sized enterprises but not voluntary, community, and social enterprises. The council's contact is Jo Spain, reachable via email at jo.spain@stroud.gov.uk.

This tender offers a substantial opportunity for business growth, particularly for SMEs specialising in software and information systems. Companies like Netcall Technology Limited, which was awarded the contract, can benefit from enhanced visibility and credibility by successfully delivering a solution that integrates efficiently within a council's operational framework. Businesses that excel in developing and managing contact centre solutions would find this tender appealing, providing a five-year engagement to implement and support the council's communication infrastructure.

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Notice Title

Liberty Converse CX - Contact Centre Solution

Notice Description

Contract Award notice only - call off from a framework agreement

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6bec0622-5624-4a80-91b9-42c36cc89411
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f525c71b-a1f6-44d5-8ed5-495248c4d287
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£604,290 £500K-£1M
Lots Value
Not specified
Awards Value
£604,290 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jan 20261 months ago
Submission Deadline
1 Dec 2025Expired
Future Notice Date
Not specified
Award Date
19 Dec 20252 months ago
Contract Period
19 Dec 2025 - 22 Dec 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
STROUD DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STROUD
Postcode
GL5 4UB
Post Town
Gloucester
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK73 Gloucestershire CC
Delivery Location
Not specified

Local Authority
Stroud
Electoral Ward
Cainscross
Westminster Constituency
Stroud

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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