Award

ITSM Solution

DEVON & SOMERSET FIRE & RESCUE SERVICE

This public procurement record has 1 release in its history.

Award

16 Jan 2026 at 14:22

Award Notice
Summary of the contracting process

The Devon & Somerset Fire & Rescue Service has completed a public procurement process for an IT Service Management (ITSM) Solution, focusing on software package and information systems. The process utilised a selective procurement method through a call-off from a framework agreement, with the tender period ending on 1st April 2025. The awarded contract, valued at £120,960 GBP, covers a service being delivered in England, specifically in the EX3 0NW postal area, and is set to run from 1st May 2025 to 30th April 2028. The procurement is in the award stage as of 16th January 2026.

This tender presents significant opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) with expertise in software solutions for service management. The successful supplier, HORNBILL SERVICE MANAGEMENT LIMITED, exemplifies the type of business suited to this procurement, being an SME itself. Businesses in the IT services industry capable of delivering robust management software are well-positioned to benefit from similar frameworks and procurement methods in future tenders from this or similar contracting authorities.

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Notice Information

Notice Title

ITSM Solution

Notice Description

Provision of service management software

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6bf19a66-901c-41e1-9138-adb80d9d4b68
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/14755d1a-15f0-40af-ba1a-ab220790c11d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£120,960 £100K-£500K
Lots Value
Not specified
Awards Value
£120,960 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jan 20261 months ago
Submission Deadline
1 Apr 2025Expired
Future Notice Date
Not specified
Award Date
14 Apr 202510 months ago
Contract Period
30 Apr 2025 - 30 Apr 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEVON & SOMERSET FIRE & RESCUE SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX3 0NW
Post Town
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
Not specified
Local Authority
East Devon
Electoral Ward
Clyst Valley
Westminster Constituency
Exmouth and Exeter East

Supplier Information

Number of Suppliers
1
Supplier Name

HORNBILL SERVICE MANAGEMENT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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