Award

Customer Center Services for CSG

HOME OFFICE

This public procurement record has 1 release in its history.

Award

12 Sep 2023 at 13:09

Award Notice
Summary of the contracting process

The Home Office has recently completed a procurement process for Customer Center Services for CSG. The services sought include handling voice calls, emails, complaints, MPs' correspondences allocation, escalation points, and technical support. The procurement method used was selective, with a call-off from a framework agreement. The contract period is from 1st September 2023 to 17th May 2024. The total contract value is £598,493.42 GBP, with a minimum value of £233,266.92 GBP. The buying organization is the Home Office located in Croydon, United Kingdom, with Dawn Rhodes as the contact person.

This awarded tender provides opportunities for businesses in the call centre and telephone-answering services industry to collaborate with the Home Office. Companies capable of providing high-quality customer centre services are well-suited to compete. The procurement stage has reached the award phase, with the selected supplier being Foundever GB Limited. Businesses interested in providing similar services should monitor upcoming tenders from the Home Office to leverage potential growth opportunities within this sector.

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Notice Information

Notice Title

Customer Center Services for CSG

Notice Description

The Home Office seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, Escalations points, and any technical-related support questions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2438a1f7-e0e8-46b0-a3e0-2516d5ec9e7e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
£598,493 £500K-£1M
Lots Value
Not specified
Awards Value
£233,266 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Sep 20232 years ago
Submission Deadline
8 Aug 2023Expired
Future Notice Date
Not specified
Award Date
31 Aug 20232 years ago
Contract Period
31 Aug 2023 - 17 May 2024 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Dawn Rhodes
Contact Email
dawn.rhodes@homeoffice.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
CROYDON
Postcode
CR9 2BY
Post Town
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
Not specified
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Supplier Information

Number of Suppliers
1
Supplier Name

FOUNDEVER GB

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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