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Income Manager System with multi-channel payment solutions

Ipswich Borough Council

This public procurement record has 1 release in its history.

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23 Oct 2026 at 12:07

Award Notice
Summary of the contracting process

Ipswich Borough Council procured income management software with multi-channel payment solutions. The requirement is described as transactional management software and classified as an accounting software package. The service is for the council, with delivery in the East of England. This is a software and payment-services requirement, rather than a purchase of physical goods or construction work. The named scope centres on managing income-related transactions and supporting payments through multiple channels.

The procurement is complete and was awarded to Heycentric Ltd. The award was made on 21 August 2026. The contract runs from 1 September 2026 to 31 August 2028. Its awarded value is £246,000. The procurement was a selective call-off from a framework agreement. The original estimated value range was £102,000 to £246,000, and bids were due by 11 August 2026. The opportunity was identified as suitable for small and medium-sized enterprises. The published award information does not state the evaluation criteria or explain how bids were scored.

For suppliers that did not win, this award shows that Ipswich Borough Council buys income management software alongside multi-channel payment capability through a framework call-off. A credible competitor for this requirement would need to demonstrate that its transactional software can support council income-management processes and payments across multiple channels. The council selected Heycentric Ltd, an SME, showing that a smaller supplier has delivered the requirement at this scale. Suppliers with relevant local-government software experience and the ability to implement and support an integrated income and payments solution would be well placed to compete if this specific requirement returns to market. The procurement concerns this council’s income-management and payment needs, so capability in those areas is more relevant than general accounting software alone.

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Notice Information

Notice Title

Income Manager System with multi-channel payment solutions

Notice Description

Transactional management software

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6c1fb907-1e96-4f25-8e85-5566bc779f15
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/73d92a67-d9e7-4d53-b29d-c5169f570805
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48443000 - Accounting software package

Notice Value(s)

Tender Value
£246,000 £100K-£500K
Lots Value
Not specified
Awards Value
£246,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Aug 20262 months ago
Contract Period
1 Sep 2026 - 31 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ipswich Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IPSWICH
Postcode
IP1 2DE
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
Not specified
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

HeyCentric Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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