Tender

Customer Experience Tracking Study

ORDNANCE SURVEY LIMITED

This public procurement record has 1 release in its history.

Tender

30 Jul 2020 at 13:00

Tender Notice
Summary of the contracting process

The procurement process for the 'Customer Experience Tracking Study' is currently active and conducted by Ordnance Survey Limited, based in Southampton, United Kingdom. This tender falls under the market research services category (CPV code: 79310000) and has a total contract value of £315,000. The tender was published on 30th July 2020, with the submission deadline on 26th August 2020. The selected supplier will provide insights into the customer experience, with the contract period commencing on 12th October 2020 and lasting until 11th October 2025. The procurement method used is an open procedure, allowing for wider participation in the bidding process.

This opportunity presents a significant chance for growth, particularly for small and medium-sized enterprises (SMEs) with expertise in market research and customer experience analytics. Companies capable of delivering comprehensive insights, data analysis, and actionable recommendations will be well-positioned to bid. The study aims to enhance understanding of customer needs and preferences, making it a valuable contract for businesses looking to expand their capabilities in customer service and market research within the public sector.

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Notice Information

Notice Title

Customer Experience Tracking Study

Notice Description

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6c3a1429-3ee5-4f4c-8e00-57afc4d4c430
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8a9ffb07-1762-4c45-899a-2079da73a761
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£315,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20205 years ago
Submission Deadline
26 Aug 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
11 Oct 2020 - 11 Oct 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORDNANCE SURVEY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO16 0AS
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
TLJ South East (England)
Local Authority
Test Valley
Electoral Ward
Chilworth, Nursling & Rownhams
Westminster Constituency
Romsey and Southampton North

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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