Notice Information
Notice Title
Student Welfare Single Access Service
Notice Description
The University of Bristol has introduced a new Student Wellbeing Single Access Service (SAS) from September 2019. When fully rolled out this service will offer a 7 x 24 service to respond to student wellbeing issues. The service will include a telephone response service which will offer a human answer at all times and will also support social media channels The University utilises Skype for Business for user communications and also has a Unify Openscape IP telephony solution which is used for location-based telephony and business continuity purposes. The University has a limited call queuing capability delivered by a C3 system but does not have a fully featured contact centre capability. The University has recently commenced limited deployment of Microsoft Teams for meetings but has not yet introduced telephony capability to Teams. The initial phase of the SAS has been introduced using the University's existing C3 call queuing solution. The University has identified a need for this to be migrated to a cloud-based contact centre solution to provide call queuing, additional channels, reporting, analytics and call recording for the SAS. This tender invites proposals for an appropriate cloud contact centre solution to support the SAS. Following the successful deployment to the SAS it is expected that the selected solution will become the University's standard contact centre platform and will be rolled out to other applicable functions. For more information please register at the University's eProcurement Portal and see the 'Opportunities' section to review the tender documents: https://tenders.bris.ac.uk/web/login.html
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-6c3d0994-a08b-472f-be2c-bd119e6a4124
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/1053255f-827f-4d90-8560-61502217f22f
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
64200000 - Telecommunications services
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 30 Jun 20205 years ago
- Submission Deadline
- 28 Jul 2020Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 6 Oct 2020 - 27 Sep 2023 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- UNIVERSITY OF BRISTOL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BRISTOL
- Postcode
- BS1 5DS
- Post Town
- Bristol
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK5 West of England
- Small Region (ITL 3)
- TLK51 Bristol, City of
- Delivery Location
- TLK South West (England)
-
- Local Authority
- Bristol, City of
- Electoral Ward
- Central
- Westminster Constituency
- Bristol Central
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/1053255f-827f-4d90-8560-61502217f22f
30th June 2020 - Opportunity notice on Contracts Finder -
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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