Planning

Call Monitoring of Telehealth Alarm Systems

THE GUINNESS PARTNERSHIP LTD

This public procurement record has 1 release in its history.

Planning

26 May 2021 at 10:58

Market Engagement Notice
Summary of the contracting process

The Guinness Partnership Ltd is seeking a provider through a tender titled "Call Monitoring of Telehealth Alarm Systems." This procurement falls under the call centre industry category and is currently in the planning stage. Key dates include an engagement end date of 18th June 2021, following the publication of the market engagement notice on 26th May 2021. The geographical scope encompasses various regions across England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, and South West.

This tender presents a significant opportunity for businesses specialising in alarm monitoring and telehealth services, particularly those with experience in managing high volumes of alarm calls and providing timely responses. Small and medium-sized enterprises (SMEs) are encouraged to participate, as they may offer innovative solutions tailored to the needs of the Guinness Partnership’s diverse customer base of 6,700 individuals residing in housing for older people. Engaging in this tender can help businesses expand their service offerings and establish long-term partnerships within the social care sector.

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Notice Information

Notice Title

Call Monitoring of Telehealth Alarm Systems

Notice Description

Guinness is looking for a provider of an Alarm Receiving Centre (ARC) to deliver a 24/7/365 day service to monitor and answer alarm calls sent from the telecare systems in our homes for older people. We want a provider that has experience of monitoring telehealth alarm calls, across similar volumes and with experience of providing the appropriate response to reassure the customer and escalate as required to the appropriate emergency service. Guinness have 6,700 customers across 181 housing for older people schemes that have a telehealth alarm system. We have a range of different analogue systems and due to the impending transition from analogue infrastructure to digital, we have recently tendered for a digital system to replace the old analogue systems. The chosen product was the Appello Smart Living Solution and the upgrade program has started and is anticipated to be completed by March 2022. At the time of publishing we currently have 9,081 connections on an analogue system and 2,067 connections on a digital system. Additional information: Further details of our requirements and this market engagement exercise can be found on the Procontract Housing Procurement Portal https://proconract.due-north.com/register Responses to the market engagement should also be submitted through this portal

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6c3e353b-5821-4203-8a23-b4e00f3e6d70
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c94239a4-2b9d-427f-a162-bd5f61778764
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20214 years ago
Submission Deadline
Not specified
Future Notice Date
18 Jun 2021Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE GUINNESS PARTNERSHIP LTD
Contact Name
Procurement
Contact Email
procurement@guinness.org.uk
Contact Phone
+44 3031231890

Buyer Location

Locality
OLDHAM
Postcode
OL9 7LH
Post Town
Oldham
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Oldham
Electoral Ward
Failsworth East
Westminster Constituency
Manchester Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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