Award

ServiceNow renewal

UNIVERSITY OF SALFORD(THE)

This public procurement record has 1 release in its history.

Award

30 Jun 2025 at 10:02

Award Notice
Summary of the contracting process

The University of Salford has completed the award stage for the renewal of ServiceNow, a strategic tool for their IT Service Management and Operations. The contract, valued at £537,285.26, has been awarded to Softcat Limited, and spans from 30th June 2025 to 30th June 2027. Located in Salford (postcode M54WT), the industry category falls under software packages and information systems. The procurement process was selective, operated as a call-off from a framework agreement, with the tender having closed on 27th June 2025.

This contract presents growth opportunities for technology firms skilled in IT service solutions, software procurement, and management systems. With a focus on optimising existing investments and integrating advanced AI capabilities, firms offering cutting-edge digital solutions could collaborate with the university. Small and medium-sized enterprises (SMEs) capable of leveraging emerging technologies and understanding institutional needs would be ideally positioned to compete in similar future tenders.

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Notice Information

Notice Title

ServiceNow renewal

Notice Description

The University of Salford has a long and proud history of aligning academic excellence with industrial application, a commitment that continues to drive our strategic direction. Our digital ecosystem is fundamental to our operational success, supporting our world-class teaching, research, and collaborative efforts with industry partners. ServiceNow is a mature and deeply embedded platform within the University's IT architecture, serving as a critical tool for IT Service Management, Operations, and Strategic Portfolio Management. Having utilised the platform for a number of years, we have streamlined key processes and improved service delivery across various departments. As we look to the future, our focus is on optimising our existing investment in ServiceNow. This tender process is initiated to secure a new licensing agreement that not only provides the best possible value for money for our current usage but also offers a clear, cost-effective path for future growth and the adoption of emerging technologies, including advanced AI capabilities. We are seeking a partner who understands the needs of a long-standing customer and can support our strategic objectives over the coming years. Additional information: Contract Award

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6c8319c6-5c99-4451-8936-5be70f6e5dc3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/caad0aa6-1c02-4a0a-900d-c1b6abb96f6f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£530,000 £500K-£1M
Lots Value
Not specified
Awards Value
£537,285 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jun 20257 months ago
Submission Deadline
27 Jun 2025Expired
Future Notice Date
Not specified
Award Date
29 Jun 20257 months ago
Contract Period
29 Jun 2025 - 30 Jun 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF SALFORD(THE)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M5 4WT
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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