Award

Contact Centre Technology - Pilot

LEICESTERSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

21 May 2020 at 13:41

Summary of the contracting process

The procurement process involves Leicestershire County Council, which is seeking a "Contact Centre Technology - Pilot" to provide a contact centre software solution. This tender falls under the software-related services category, with a total contract value of £25,000. The tender period concluded on 10th March 2020, and the awarded contract commenced on 17th March 2020, lasting until 31st March 2020. The procurement followed an unspecified method, falling under the services category within the software supply area, and was initiated through a tendering process.

This tender presents a valuable opportunity for businesses specialising in software development and related IT services, particularly small and medium enterprises (SMEs) that can offer innovative contact centre solutions. As Leicestershire County Council actively seeks to enhance its customer service capabilities, competitive businesses can leverage this opportunity to showcase their solutions and grow their footprint in the public sector market.

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Notice Title

Contact Centre Technology - Pilot

Notice Description

Contact centre software solution

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6c88efac-a6f6-4b9b-b106-9bbaba75e662
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e3b65b11-545c-41f1-a891-d9454ca94913
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72260000 - Software-related services

72268000 - Software supply services

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
£25,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 May 20205 years ago
Submission Deadline
10 Mar 2020Expired
Future Notice Date
Not specified
Award Date
12 Mar 20205 years ago
Contract Period
17 Mar 2020 - 31 Mar 2020 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LEICESTERSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE3 8RA
Post Town
Leicester
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Blaby
Electoral Ward
Glenfield Faire
Westminster Constituency
Mid Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

MODALITY SYSTEMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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