Award

Provision of Customer/Employee Experience Platform (G Cloud)

NORTHERN TRAINS LIMITED

This public procurement record has 1 release in its history.

Award

14 Apr 2021 at 16:09

Summary of the contracting process

The procurement process, initiated by Northern Trains Limited, involves the provision of a Customer/Employee Experience Platform under the G Cloud framework. This contract, classified under Communication and multimedia software packages (CPV code: 48500000), has a total value of £326,287. The contract period commenced on 4th November 2020 and concluded on 3rd February 2021. The procurement method employed was selective, executed through a call-off from a framework agreement, and was officially awarded on 30th September 2020.

This tender presents significant opportunities for companies operating in the software and technology sectors, particularly those specialising in cloud solutions and customer experience platforms. Businesses capable of delivering comprehensive software services that enhance customer and employee insights will find themselves well-positioned to compete. The focus on service-oriented contracts suggests that IT consultancies, software development firms, and providers of digital transformation solutions would be especially relevant participants in future procurement opportunities initiated by Northern Trains Limited and similar entities.

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Notice Title

Provision of Customer/Employee Experience Platform (G Cloud)

Notice Description

Provision of Cloud Software to deliver customer and employee insight

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6ca063b1-37e3-4504-bebb-2346d99ffebe
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d4b18823-b23a-4919-8365-816d41631690
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48500000 - Communication and multimedia software package

Notice Value(s)

Tender Value
£326,287 £100K-£500K
Lots Value
Not specified
Awards Value
£326,287 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Apr 20214 years ago
Submission Deadline
4 Sep 2020Expired
Future Notice Date
Not specified
Award Date
29 Sep 20205 years ago
Contract Period
4 Nov 2020 - 3 Feb 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NORTHERN TRAINS LIMITED
Contact Name
Robin Horsman
Contact Email
robin.horsman@northernrailway.co.uk
Contact Phone
Not specified

Buyer Location

Locality
YORK
Postcode
YO1 6HZ
Post Town
York
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber

Local Authority
York
Electoral Ward
Micklegate
Westminster Constituency
York Central

Supplier Information

Number of Suppliers
1
Supplier Name

QUALTRICS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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