Award

Customer Experience Platform

IPSWICH BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

29 Apr 2021 at 08:14

Award Notice
Summary of the contracting process

The Ipswich Borough Council awarded a contract for a Customer Experience Platform as part of a selective procurement method, specifically through a call-off from a framework agreement. The procurement process, which falls within the software package and information systems industry category, has been completed with a total contract value of £105,360, covering a period from 1st April 2021 to 1st March 2023. The contract was awarded on 28th March 2021, and it was published on 29th April 2021, signifying its completion phase.

This tender presents a valuable opportunity for technology firms specialising in customer experience solutions and software development. Businesses that focus on the integration of information systems and software packages to enhance customer interactions would be particularly well-suited to compete in such tenders. With the growing importance of customer experience in municipal services, companies capable of delivering innovative and effective solutions can leverage this market potential for significant growth.

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Notice Information

Notice Title

Customer Experience Platform

Notice Description

N/A

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6ce5c91b-145e-4eac-9581-60ba27f8b378
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d881c370-e3d7-42d0-9dde-abd83ea87c60
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£105,360 £100K-£500K
Lots Value
Not specified
Awards Value
£105,360 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Apr 20214 years ago
Submission Deadline
1 Mar 2021Expired
Future Notice Date
Not specified
Award Date
28 Mar 20214 years ago
Contract Period
31 Mar 2021 - 1 Mar 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
IPSWICH BOROUGH COUNCIL
Contact Name
joanne cherrington
Contact Email
procurement@ipswich.gov.uk
Contact Phone
01473 433754

Buyer Location

Locality
IPSWICH
Postcode
IP1 2DE
Post Town
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
Not specified
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS-FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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