Award

Inbound Call Handling

TOGETHER HOUSING GROUP LIMITED

This public procurement record has 2 releases in its history.

AwardUpdate

18 Dec 2023 at 15:04

Award Notice
Award

08 Jul 2022 at 09:10

Award Notice
Summary of the contracting process

The procurement process for the provision of an inbound call handling platform, titled "Inbound Call Handling," is initiated by TOGETHER HOUSING GROUP LIMITED, a buyer based in HALIFAX, England. The procurement falls under the services category with a total value of £148,390 in GBP. The procurement method used is "Other - Direct award following exemption." The tender period ends on 16th May 2022, and the contract period spans from 23rd May 2022 to 22nd May 2024.

This tender, awarded to NETCALL TECHNOLOGY LIMITED, presents an opportunity for SMEs and businesses in the IT services sector. Businesses providing software packages and information systems can compete for this contract. TOGETHER HOUSING GROUP LIMITED as the contracting authority emphasises the importance of inbound call handling in their operations, creating a significant business growth opportunity for suitable vendors.

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Notice Information

Notice Title

Inbound Call Handling

Notice Description

provision of an inbound call handling platform as well as the associated licenses

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6d25217c-c47f-47d3-b186-f8b160e1d3e2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bd9f93a1-1531-4a91-ad30-bcfc899048ad
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct award following exemption
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£148,390 £100K-£500K
Lots Value
Not specified
Awards Value
£148,390 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Dec 20232 years ago
Submission Deadline
16 May 2022Expired
Future Notice Date
Not specified
Award Date
27 Jun 20223 years ago
Contract Period
22 May 2022 - 22 May 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TOGETHER HOUSING GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HALIFAX
Postcode
HX1 2EB
Post Town
Halifax
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE44 Calderdale and Kirklees
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Calderdale
Electoral Ward
Town
Westminster Constituency
Halifax

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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