Award

Automated inbound telephony system

YORK TEACHING HOSPITAL NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

31 Jul 2019 at 08:30

Award Notice
Summary of the contracting process

The procurement process involves the YORK TEACHING HOSPITAL NHS FOUNDATION TRUST, which has issued a tender for an Automated Inbound Telephony System, classified under Telephone Switchboard Services (CPV code: 64214200). The procurement was conducted under a selective method through a call-off from the Crown Commercial Services framework RM1045, specifically Lot 4. The tender period concluded on 11 July 2019, and the contract has been awarded, with a total value of £209,855. The contract period commenced on 26 July 2019 and will run until 31 July 2024, with delivery addresses located in Yorkshire and the Humber, England.

This tender presents significant opportunities for businesses, particularly those offering telephony solutions and related services, to engage in a long-term contract with a prominent healthcare authority. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as the procurement is designed to foster competitive bidding from diverse suppliers. Businesses with expertise in automated systems, customer service technologies, or telecommunication infrastructure would be well-positioned to compete for similar contracts in the future, enhancing their growth potential in the public sector.

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Notice Information

Notice Title

Automated inbound telephony system

Notice Description

Automated inbound telephony call handling system. Awarded via Crown Commercial Services framework RM1045 Network Services Lot 4.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6d453def-72e0-40ed-9117-aa74fde45536
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3e2a078d-6414-4862-8a56-5a352846906d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64214200 - Telephone switchboard services

Notice Value(s)

Tender Value
£209,855 £100K-£500K
Lots Value
Not specified
Awards Value
£209,855 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20196 years ago
Submission Deadline
11 Jul 2019Expired
Future Notice Date
Not specified
Award Date
10 Jul 20196 years ago
Contract Period
25 Jul 2019 - 31 Jul 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
YORK TEACHING HOSPITAL NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YORK
Postcode
YO31 8HE
Post Town
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
TLE Yorkshire and The Humber
Local Authority
York
Electoral Ward
Guildhall
Westminster Constituency
York Central

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TELECOM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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