Tender

Customer Research Partner

RIVERSIDE

This public procurement record has 2 releases in its history.

TenderAmendment

13 Feb 2023 at 17:18

Tender Notice
Tender

13 Feb 2023 at 17:09

Tender Notice
Summary of the contracting process

The buying organisation, Riverside, has issued a tender for a Customer Research Partner in the services industry category. The procurement stage is currently active, with a deadline for tender submissions set for March 15, 2023. The contract is valued at £600,000 GBP and will start on June 1, 2023, lasting until May 31, 2026. The location for this contract is in the North West region of the United Kingdom.

This tender offers an opportunity for businesses, particularly those with expertise in customer satisfaction surveys, to partner with Riverside. Small and medium enterprises (SMEs) are encouraged to bid due to the suitability criteria set by the buying organisation. The open procedure procurement method allows for a transparent and competitive bidding process, offering a chance for businesses to establish a strategic partnership with Riverside for delivering bespoke work related to customer experience and perception surveys.

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Notice Information

Notice Title

Customer Research Partner

Notice Description

The role of a Research Partner has been established to externally and independently collate and analyse our customers' views, attitudes, aspirations and opinions through a mechanism they can trust to be anonymous. It also provides the appropriate resource to support the work of the BI&I Team. The work commissioned to the successful partner will complement the broader work of the team and Riverside as a whole, and will therefore require a strategic partnership between the two organisations. It will be essential that the Research Partner can show support for the values of the organisation and the standards that Riverside staff subscribe to, particularly when interacting with our customers, in addition to an understanding of the operations of the business. The scope of the contract will consist of a number of confirmed deliverables alongside the need to be able to deliver bespoke work, often at short notice in response to organisational development and changes, or changes in the broader operating context. The surveys within the scope of the contract are: - Customer Experience perception survey - Repairs transactional survey - Planned & cyclical maintenance transactional survey - Building Safety transactional survey - New Build survey - New Sales & Re-Sales survey - Private Finance Initiatives (PFI) perception surveys (Sandwell and Derby) Full details of the requirements can be found within Document B.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6e480f5c-f5c0-4c29-8c36-8b2bd69d67c0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9e22fd89-f5e0-48ab-b88e-c32e1978cd5e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Feb 20233 years ago
Submission Deadline
15 Mar 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2023 - 31 May 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
RIVERSIDE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L24 8RF
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Garston
Westminster Constituency
Liverpool Garston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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