Tender

Customer Research Services

SUTTON HOUSING PARTNERSHIP

This public procurement record has 1 release in its history.

Tender

25 Oct 2018 at 13:48

Tender Notice
Summary of the contracting process

The Sutton Housing Partnership (SHP), an arms-length management organisation overseeing social housing in the London Borough of Sutton, is currently conducting a procurement process for "Customer Research Services." This procurement, classified under market and economic research services (CPV code 79300000), is in the open tender stage, with submissions due by 3rd December 2018. The contract is expected to commence on 1st April 2019 and will last until 31st March 2022. Bidders should operate in the services industry and can participate via the London Tenders e-portal.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs), to engage in essential research services within the social housing sector. Companies with expertise in customer satisfaction surveys, market research, and data analysis would be particularly well-suited to compete for this contract. By successfully winning this tender, organisations can establish partnerships with SHP and enhance their portfolio in the growing field of customer research within public services.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Customer Research Services

Notice Description

SUTTON HOUSING PARTNERSHIP (SHP) Sutton Housing Partnership is an arms-length management organisation (ALMO) responsible for the management of Local Authority social housing in the London Borough of Sutton. We manage approximately 6,000 rented properties plus a further 1,500 leasehold properties spread across the geographical area of the borough. GENERAL REQUIREMENTS We are now seeking quotations from suitably qualified organisations for the provision of a customer research service that enables us to understand our customers' views on the services we provide and our performance. The successful Service Provider will undertake the STAR survey of Tenants' and Leaseholders' as well as transactional (point of use) surveys for key service delivery areas which include Anti-Social Behaviour (ASB), Complaints, External Services, Major Works, Major Aids & Adaptations, New Tenants, and Responsive Repairs. The service is required to represent value for money whilst still being sufficiently large and accurate enough to enable SHP to rely upon the results. PROCUREMENT PROCESS Sutton Housing Partnership is tendering this quotation through the London Tenders e-tendering portal. In order to access the RFQ documentation, prospective bidders need to register their interest by going to https://www.londontenders.org/procontract/supplier.nsf All parts of this procurement exercise are carried out within the e-Portal, including the issue of the RFQ, responses to clarification questions, bidder's submissions, acceptance and rejection letters and contract award. Sutton Housing Partnership will not accept any proposals, queries or representations relating to this RFQ by any means other than through the electronic portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6f74bcc1-d810-462e-924c-44807fd28e69
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/831b3283-ca2d-473e-a4cc-21d3c13ffe75
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79300000 - Market and economic research; polling and statistics

79310000 - Market research services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Oct 20187 years ago
Submission Deadline
3 Dec 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2019 - 31 Mar 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SUTTON HOUSING PARTNERSHIP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUTTON
Postcode
SM1 4LE
Post Town
Sutton
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLI London
Local Authority
Sutton
Electoral Ward
Sutton Central
Westminster Constituency
Sutton and Cheam

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-6f74bcc1-d810-462e-924c-44807fd28e69-2018-10-25T14:48:58+01:00",
    "date": "2018-10-25T14:48:58+01:00",
    "ocid": "ocds-b5fd17-6f74bcc1-d810-462e-924c-44807fd28e69",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "SUT001-DN363503-32372682",
        "title": "Customer Research Services",
        "description": "SUTTON HOUSING PARTNERSHIP (SHP) Sutton Housing Partnership is an arms-length management organisation (ALMO) responsible for the management of Local Authority social housing in the London Borough of Sutton. We manage approximately 6,000 rented properties plus a further 1,500 leasehold properties spread across the geographical area of the borough. GENERAL REQUIREMENTS We are now seeking quotations from suitably qualified organisations for the provision of a customer research service that enables us to understand our customers' views on the services we provide and our performance. The successful Service Provider will undertake the STAR survey of Tenants' and Leaseholders' as well as transactional (point of use) surveys for key service delivery areas which include Anti-Social Behaviour (ASB), Complaints, External Services, Major Works, Major Aids & Adaptations, New Tenants, and Responsive Repairs. The service is required to represent value for money whilst still being sufficiently large and accurate enough to enable SHP to rely upon the results. PROCUREMENT PROCESS Sutton Housing Partnership is tendering this quotation through the London Tenders e-tendering portal. In order to access the RFQ documentation, prospective bidders need to register their interest by going to https://www.londontenders.org/procontract/supplier.nsf All parts of this procurement exercise are carried out within the e-Portal, including the issue of the RFQ, responses to clarification questions, bidder's submissions, acceptance and rejection letters and contract award. Sutton Housing Partnership will not accept any proposals, queries or representations relating to this RFQ by any means other than through the electronic portal.",
        "datePublished": "2018-10-25T14:48:58+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79300000",
            "description": "Market and economic research; polling and statistics"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79310000",
                "description": "Market research services"
            },
            {
                "scheme": "CPV",
                "id": "79342311",
                "description": "Customer satisfaction survey"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2018-12-03T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2019-04-01T00:00:00+01:00",
            "endDate": "2022-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/831b3283-ca2d-473e-a4cc-21d3c13ffe75",
                "datePublished": "2018-10-25T14:48:58+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-6984",
            "name": "Sutton Housing Partnership",
            "identifier": {
                "legalName": "Sutton Housing Partnership"
            },
            "address": {
                "streetAddress": "Sutton Gate, 1 Carshalton Road",
                "locality": "Sutton",
                "postalCode": "SM1 4LE",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Julie Gray",
                "email": "julie.gray@suttonhousingpartnership.org.uk",
                "telephone": "+44 2089152330"
            },
            "details": {
                "url": "https://www.suttonhousingpartnership.org.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-6984",
        "name": "Sutton Housing Partnership"
    }
}