Tender

Customer Management System

SHEFFIELD CITY COUNCIL

This public procurement record has 1 release in its history.

Tender

07 Mar 2019 at 14:14

Tender Notice
Summary of the contracting process

The Sheffield City Council is currently seeking suppliers for a Customer Management System, aimed specifically at enhancing the operations of Thornbridge Outdoors, an outdoor learning centre located in the Yorkshire and the Humber region. This procurement process is in the tender stage, with the deadline for submissions set for 21st March 2019. The contract, which will span four years commencing from 1st April 2019, is classified under the CPV code 48445000, designating it as a Customer Relation Management software package. The procurement method is open, allowing all eligible parties to participate in the bidding process.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in developing online software solutions tailored for customer management and communication. Businesses with experience in providing services to educational or outdoor activity organisations will be particularly well-suited to compete, given the specific requirements outlined by Sheffield City Council for an online system that supports multi-location access and efficient resource management.

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Notice Information

Notice Title

Customer Management System

Notice Description

Thornbridge Outdoors, Sheffield City Council's outdoor learning centre requires an online system to manage bookings, customer communication, resources and staffing. We are looking for a system that has been designed to meet the needs of outdoor learning centres and is online based so it is accessible by all staff at multiple locations. We are looking to put a 4 year contract in place.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7025017c-61ea-4884-a5c2-319cf8476725
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dc115822-4e7e-4930-906a-e9561b8b4fd8
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Mar 20196 years ago
Submission Deadline
21 Mar 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2019 - 31 Mar 2023 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SHEFFIELD CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 4PL
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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