Tender

LB Havering - Out of Hours Telephone Service

ONESOURCE

This public procurement record has 1 release in its history.

Tender

18 Sep 2020 at 10:25

Tender Notice
Summary of the contracting process

Havering Council, through its buyer oneSource, is seeking tenders for the "LB Havering - Out of Hours Telephone Service". This service involves establishing an emergency call handling system available to residents of Havering, ensuring they can report various emergencies outside of normal hours. The contract is set for a duration of five years, starting on 1st April 2021, with a possible two-year extension. The deadline for tender submissions is 21st October 2020. The estimated value of the contract is £1,400,000, and it falls under the services category, specifically within the call centre industry, with operations based in London, United Kingdom.

This tender presents a substantial opportunity for businesses in the call centre and telecommunications sectors, particularly those capable of delivering emergency call handling services. Companies that can provide an omni-channel approach, enhancing the current telephone-based service, would be particularly well-suited to compete for this contract. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, aligning with the procurement's openness to a diverse range of service providers.

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Notice Information

Notice Title

LB Havering - Out of Hours Telephone Service

Notice Description

The provision to the delivery of an emergency 'Out of Hours' call handling service on behalf of Havering Council. This service is available to all residents in the borough. The Out of Hours service will make it easy for residents to report a wide range of emergencies outside of normal office hours. Whilst the service currently operates solely via telephone, we envisage an omni-channel operating model to be developed and rolled out in the future enabling residents to be able to report incidents using a variety of alternative channels. The contract will be for a period of 5 years with an option to extend for a further 2 years. It is intended that the contract will commence on 1st April 2021. Havering is located on the border of London and Essex. The borough has a rich cultural history and is home to around 250,000 people. The borough is diverse with both areas of affluence as well as pockets of deprivation. At its centre, is Romford, an area with excellent shopping facilities as well as a vibrant night time economy. Romford is actually visited by over 200,000 people per week. Additional information: This invitation to tender will be published on the capitalEsourcing portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-70314996-94e4-4bd3-8f1a-20db5b6a9e61
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ce12b7be-00c0-41b9-a3ce-e34e4473f380
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£1,400,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Sep 20205 years ago
Submission Deadline
21 Oct 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2021 - 31 Mar 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ONESOURCE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ESSEX
Postcode
RM1 3BB
Post Town
Romford
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI52 Barking & Dagenham and Havering
Delivery Location
TLI London
Local Authority
Havering
Electoral Ward
St Edward's
Westminster Constituency
Romford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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