Notice Information
Notice Title
Apprenticeship Bundle 2 Lot 1 - Customer Service
Notice Description
To Provide HMRC with the following: Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071. This notice is being published retrospectively following a housekeeping review of procurement records. The contract was awarded in October 2025, and this notice is issued to ensure that the Contracts Finder record is complete.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/bbbb13fe-e3ef-41ae-936f-bf83336d95a9
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
80 - Education and training services
-
- CPV Codes
80400000 - Adult and other education services
80500000 - Training services
Notice Value(s)
- Tender Value
- £5,064,375 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £5,064,375 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 May 20261 weeks ago
- Submission Deadline
- 1 Sep 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 1 Oct 20257 months ago
- Contract Period
- 1 Oct 2025 - 1 Apr 2031 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- H M REVENUE & CUSTOMS
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SS99 1AA
- Post Town
- Southend-on-Sea
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH3 Essex
- Small Region (ITL 3)
- TLH31 Southend-on-Sea
- Delivery Location
- Not specified
-
- Local Authority
- Southend-on-Sea
- Electoral Ward
- Victoria
- Westminster Constituency
- Southend East and Rochford
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/bbbb13fe-e3ef-41ae-936f-bf83336d95a9
6th May 2026 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97-2026-05-06T08:33:47+01:00",
"date": "2026-05-06T08:33:47+01:00",
"ocid": "ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "CW103825",
"title": "Apprenticeship Bundle 2 Lot 1 - Customer Service",
"description": "To Provide HMRC with the following: Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071. This notice is being published retrospectively following a housekeeping review of procurement records. The contract was awarded in October 2025, and this notice is issued to ensure that the Contracts Finder record is complete.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "80400000",
"description": "Adult and other education services"
},
"additionalClassifications": [
{
"id": "80500000",
"scheme": "CPV",
"description": "Training services"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 5064375,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"tenderPeriod": {
"endDate": "2025-09-01T12:00:00+01:00"
},
"contractPeriod": {
"startDate": "2025-10-02T00:00:00+01:00",
"endDate": "2031-04-01T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-GOR-D25",
"name": "H M REVENUE & CUSTOMS",
"identifier": {
"legalName": "H M REVENUE & CUSTOMS",
"scheme": "GB-GOR",
"id": "D25"
},
"address": {
"streetAddress": "100 PARLIAMENT STREET",
"locality": "LONDON",
"postalCode": "SS991AA",
"countryName": "England"
},
"contactPoint": {
"name": "Sarah Phillips",
"email": "sarah.phillips2@hmrc.gov.uk"
},
"roles": [
"buyer"
]
},
{
"id": "GB-COH-02673518",
"name": "Babington Business College",
"identifier": {
"legalName": "Babington Business College",
"scheme": "GB-COH",
"id": "02673518"
},
"address": {
"streetAddress": "40 Berkeley Square, Bristol, United Kingdom, BS8 1HP"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-GOR-D25",
"name": "H M REVENUE & CUSTOMS"
},
"awards": [
{
"id": "ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97-1",
"status": "active",
"date": "2025-10-02T00:00:00+01:00",
"datePublished": "2026-05-06T08:33:47+01:00",
"value": {
"amount": 5064375,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-COH-02673518",
"name": "Babington Business College"
}
],
"contractPeriod": {
"startDate": "2025-10-02T00:00:00+01:00",
"endDate": "2031-04-01T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/bbbb13fe-e3ef-41ae-936f-bf83336d95a9",
"datePublished": "2026-05-06T08:33:47+01:00",
"format": "text/html",
"language": "en"
}
]
}
]
}