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Apprenticeship Bundle 2 Lot 1 - Customer Service

H M Revenue & Customs

This public procurement record has 1 release in its history.

Award

06 May 2026 at 08:33

Award Notice
Summary of the contracting process

The procurement process, titled "Apprenticeship Bundle 2 Lot 1 - Customer Service", was conducted by H M Revenue & Customs (HMRC), headquartered in London, England. This tender involved providing Level 2 and Level 3 Customer Service apprenticeships under the CPV classification of adult and other education services. The procurement, tagged as selective and executed via a call-off from a framework agreement, reached its award stage, with the contract being awarded on 2nd October 2025. The contract, valued at £5,064,375, runs from the same date until 1st April 2031. The process had its retrospective award notice published on 6th May 2026 to fulfil record-keeping requirements.

This contract represents a substantial opportunity for businesses involved in training and education services, particularly those that offer apprenticeship schemes. The tender aligns well with entities capable of delivering customer service training across the UK. While the supplier, Babington Business College, was selected for this period, small and medium enterprises (SMEs) may find similar opportunities in future tenders, given the suitability criteria that highlight favourability towards such businesses. Engaging in such contracts can aid businesses in expanding their service offerings within the public sector education and training domain.

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Notice Information

Notice Title

Apprenticeship Bundle 2 Lot 1 - Customer Service

Notice Description

To Provide HMRC with the following: Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071. This notice is being published retrospectively following a housekeeping review of procurement records. The contract was awarded in October 2025, and this notice is issued to ensure that the Contracts Finder record is complete.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bbbb13fe-e3ef-41ae-936f-bf83336d95a9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80400000 - Adult and other education services

80500000 - Training services

Notice Value(s)

Tender Value
£5,064,375 £1M-£10M
Lots Value
Not specified
Awards Value
£5,064,375 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
6 May 20264 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Oct 202511 months ago
Contract Period
2 Oct 2025 - 1 Apr 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M Revenue & Customs
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Postcode Area
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

Babington Business College Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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