Award

Telephony/Unified Communications Solution

MID DEVON DISTRICT COUNCIL

This public procurement record has 2 releases in its history.

Award

07 Sep 2021 at 09:53

Award Notice
Tender

02 Sep 2021 at 14:52

Tender Notice
Summary of the contracting process

The Mid Devon District Council is seeking a provider for a "Telephony/Unified Communications Solution" to modernise its communication systems amid the challenges posed by the Covid-19 pandemic. This procurement falls under the telecommunications services category and is currently in the award stage, having been published on 2nd September 2021. The deadline for submissions was 1st October 2021, with a contract period set from 4th January 2022 to 3rd January 2025. The estimated contract value is £250,000, with a minimum project value of £200,000. The procurement method employed for this tender is an open procedure, inviting various suppliers to participate.

This tender presents significant opportunities for businesses, particularly those specialising in telecommunications and IT solutions, to engage with the public sector. Companies experienced in cloud-based VOIP technologies and Unified Communications systems would be best positioned to compete effectively. As the council looks to enhance its infrastructure and integrate new technologies, SMEs and voluntary, community, and social enterprises (VCSEs) are encouraged to submit proposals, potentially benefiting from this modernisation initiative while strengthening their business presence in the public sector.

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Notice Information

Notice Title

Telephony/Unified Communications Solution

Notice Description

Over the last 18 months Mid Devon District Council (MDDC) has faced significant challenges due to the Covid19 pandemic. The Council has been faced with 1. radically changing our service delivery model 2. balancing shifting customer and staff expectations 3. modernising current working practices 4. maintaining financial sustainability. All of the above occurred before we were able to invest in our infrastructure to provide seamless communications between staff and with our customers. With the shifted expectations on contemporary working environments and practices, and in conjunction with our Transformation Programme we are seeking a modern and resilient telephony provision with Unified Communications. New technology is now available which is expected to reduce the overall call costs, and help leverage the introduction of new and less expensive equipment. We are also mindful of the planned retirement of the Public Switched Telephone Network (PSTN) by 2025. Our existing systems, whilst robust, need replacing and upgrading in order to deliver a truly modern and unified communications framework through which we can deliver our services to the public. We plan to replace our existing on-premise PBX and Meridian switch system with a cloud based VOIP solution. In the short-term any solution will need to integrate with our Avaya IPOCC contact centre. Skype for Business (SfB) is end of life 2021. This service is not currently externalized at MDDC. MDDC is licenced for MS365 (E3), so integration with MSTeams is an option for the future, so any potential supplier should take this into account and offer as an option if available. Currently staff at each of our sites are fairly fixed at certain desks for telephony and those working from home during the pandemic have had to rely on the use of mobiles. The cost of calls has escalated as a result. We operate out of various sites, so it is essential to ensure staff are able to move between sites whilst keeping their telephone number and functionality. Additional information: To access the documentation to collaborate in this opportunity you will need to visit the Advantage South West procurement portal

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-707d00c6-1b93-4a92-8d74-804d2fb164b1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1838998a-4c56-4801-8f8d-d03be2df9538
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not applicable
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20214 years ago
Submission Deadline
1 Sep 2021Expired
Future Notice Date
Not specified
Award Date
6 Sep 20214 years ago
Contract Period
1 Nov 2021 - 31 Oct 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MID DEVON DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TIVERTON
Postcode
EX16 6PP
Post Town
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Mid Devon
Electoral Ward
Tiverton Castle
Westminster Constituency
Tiverton and Minehead

Supplier Information

Number of Suppliers
1
Supplier Name

CONTRACT NOT AWARDED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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