D3 Tenders | CRM hosted software

Notice Information

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Notice Title

CRM hosted software

Notice Description

Purpose and Scope This specification sets out Taunton Town Council's requirements for a hosted CRM, asset management, and mobile working system for Council services. The requirements are expressed in functional and outcome-based terms. Suppliers should explain how their proposed solution meets, partially meets, exceeds, or does not meet each requirement, and should provide evidence from comparable local authority implementations where relevant. The initial contract term is one year, with optional annual renewal by the Town Council. The estimated value of the contract is less than GBP 20,000 including setup costs for the first year, Total possible contract available for four years at 30,000 GBP. The required system will support Council assets and services across Taunton. Current asset categories include Bins, Buildings and Structures, Defibrillators, Footpaths, Noticeboards, Parks and Play Areas, Signs, Speed Indicator Devices, Toilets, Trees, and further configurable categories. Detailed requirements are set out in the Requirements Matrix. Council Background and Current State Taunton Town Council is responsible for a broad and growing portfolio of local assets and services. Current customer contact, service, and asset information is held across multiple systems and records. These arrangements make it difficult to maintain a single version of the truth, report consistently, and provide clear updates where residents raise service requests. Objectives and Required Outcomes - Create a single trusted operational record for assets, customer contact, and service activity. - Improve ownership, visibility, and timeliness of Council service handling. - Enable operational staff and managers to work from consistent, current information. - Improve management information, accountability, and future service planning. - Provide a configurable platform that can support Council service expansion without unnecessary standalone systems.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-b5fd17-70f97f57-e449-4e5b-bc54-e3332f3cbb79
Publication Source: Contracts Finder
Latest Notice: https://www.contractsfinder.service.gov.uk/Notice/44b5dc3b-930d-44b7-998b-c25cd33aef55
Current Stage: Tender
All Stages: Tender

Procurement Classification

Notice Type: Tender Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Open
Procurement Method Details: Open procedure (below threshold)
Tender Suitability: SME
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 48 - Software package and information systems
CPV Codes: 48000000 - Software package and information systems

Notice Value(s)

Tender Value: £35,000 Under £100K
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 22 May 2026Today
Submission Deadline: 17 Jun 20264 weeks to go
Future Notice Date: Not specified
Award Date: Not specified
Contract Period: 31 Jul 2026 - 31 Jul 2030 4-5 years
Recurrence: Not specified

Notice Status

Tender Status: Active
Lots Status: Not Specified
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: TAUNTON TOWN COUNCIL
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: SOMERSET
Postcode: TA1 9QQ
Post Town: Taunton
Country: England
Major Region (ITL 1): TLK South West (England)
Basic Region (ITL 2): TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3): TLK62 Somerset
Delivery Location: TLK South West (England)
Local Authority: Somerset
Electoral Ward: Bishop's Hull & Taunton West
Westminster Constituency: Taunton and Wellington

Further Information

Notice Documents

https://www.contractsfinder.service.gov.uk/Notice/44b5dc3b-930d-44b7-998b-c25cd33aef55
22nd May 2026 - Opportunity notice on Contracts Finder
https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAY171392
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

Notice URLs

http://www.mytenders.co.uk

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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