Award

HMRC Customer Immersion Programme

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

16 Dec 2022 at 10:40

Award Notice
Summary of the contracting process

The H M Revenue & Customs has awarded a contract for the "HMRC Customer Immersion Programme" to DISCOVERY RESEARCH LIMITED. The procurement method used was selective, and the contract value is £90,000 GBP. The tender period ended on 13th October 2022, with the contract spanning from 28th November 2022 to 27th November 2025. This opportunity falls under the services category and is based in the United Kingdom.

This tender presents a business growth opportunity for small and medium enterprises (SMEs) in the market research services industry. Businesses specialised in supporting customer immersion activities could excel in providing the required expertise for HMRC's customer engagement initiatives. The contract duration offers a stable revenue stream over the next few years, making it an attractive opportunity for service providers looking to establish a long-term partnership with a key government organisation.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

HMRC Customer Immersion Programme

Notice Description

The purpose of the Client's Customer Immersion Programme is to undertake Immersion activities (usually meeting customers face to face where they will be asked to discuss their experiences of interacting with HMRC. On occasion draft forms or letters, Lines to Take, guidance or communication leaflets may be shared) to better understand the experiences of HMRC customers. The Client requires the assistance of a specialist Supplier to support its recruitment of sample customers (the Client will detail the customer specification in its commissioning document or on occasion provide 'customer lists' from which the Supplier will recruit the sample customers needed) for 25 to 35 Immersion sessions per year and also provide wider expertise.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bc03332f-0921-4c3f-994c-c494287b9449
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
£90,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Dec 20223 years ago
Submission Deadline
13 Oct 2022Expired
Future Notice Date
Not specified
Award Date
11 Nov 20223 years ago
Contract Period
28 Nov 2022 - 27 Nov 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M3 5BS
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Blackfriars & Trinity
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

DISCOVERY RESEARCH

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6-2022-12-16T10:40:27Z",
    "date": "2022-12-16T10:40:27Z",
    "ocid": "ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CW83811",
        "title": "HMRC Customer Immersion Programme",
        "description": "The purpose of the Client's Customer Immersion Programme is to undertake Immersion activities (usually meeting customers face to face where they will be asked to discuss their experiences of interacting with HMRC. On occasion draft forms or letters, Lines to Take, guidance or communication leaflets may be shared) to better understand the experiences of HMRC customers. The Client requires the assistance of a specialist Supplier to support its recruitment of sample customers (the Client will detail the customer specification in its commissioning document or on occasion provide 'customer lists' from which the Supplier will recruit the sample customers needed) for 25 to 35 Immersion sessions per year and also provide wider expertise.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79310000",
            "description": "Market research services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 90000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a dynamic purchasing system",
        "tenderPeriod": {
            "endDate": "2022-10-13T16:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-11-28T00:00:00Z",
            "endDate": "2025-11-27T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "Trinity Bridge House, 2 Dearmans Place",
                "locality": "Salford",
                "postalCode": "M3 5BS",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "e.procurement@hmrc.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-03068609",
            "name": "DISCOVERY RESEARCH LIMITED",
            "identifier": {
                "legalName": "DISCOVERY RESEARCH LIMITED",
                "scheme": "GB-COH",
                "id": "03068609"
            },
            "address": {
                "streetAddress": "25 Gloucester Place LONDON W1U 8HT GB"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M Revenue & Customs"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6-1",
            "status": "active",
            "date": "2022-11-11T00:00:00Z",
            "datePublished": "2022-12-16T10:40:27Z",
            "value": {
                "amount": 90000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-03068609",
                    "name": "DISCOVERY RESEARCH LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-11-28T00:00:00Z",
                "endDate": "2025-11-27T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/bc03332f-0921-4c3f-994c-c494287b9449",
                    "datePublished": "2022-12-16T10:40:27Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/54802759-80a4-40dc-b28b-9f93e8b80fd0",
                    "format": "application/zip"
                }
            ]
        }
    ]
}