Tender

British Council - Independent Complaints Review (ICR) Service

BRITISH COUNCIL

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The British Council is currently seeking services for an Independent Complaints Review (ICR) aimed at addressing complaints from a diverse range of customers, including individuals and businesses across more than 110 countries. This tender, classified under administrative services for business operations (CPV code 75112000), is in the active stage and was published on 1st June 2015, with a tender period closing on 24th June 2015. The contracting authority is located at 58 Whitworth Street, Manchester, England. The contract period is set to begin on 1st August 2015 and will last until 31st July 2018.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to expand their service offerings by engaging with a prominent global organisation. Those businesses with experience in handling complaints, providing administrative support and customer service solutions would be well-suited to compete. By partnering with the British Council, vendors can enhance their visibility in international markets and contribute to improving customer satisfaction on a global scale.

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Notice Information

Notice Title

British Council - Independent Complaints Review (ICR) Service

Notice Description

The British Council's products and programmes are accessed by a wide range of customers, including individuals, organisations and businesses. Operating in more than 110 countries, the British Council's global customer service teams handle millions of enquiries each year, relating to all areas of the organisation's work. Complaints are also handled by these teams, and are mostly resolved at first contact. Where matters are more serious, complex or specific, a mature internal framework exists for the escalation of these complaints, and is applied wherever in the world they may have originated from. We now want to introduce the option for individuals, organisations and businesses to request independent complaint reviews

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-71148399-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b9286859-fe6b-4d0b-a347-ee451e6240e6
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75112000 - Administrative services for business operations

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
24 Jun 2015Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2015 - 31 Jul 2018 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6BB
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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