Tender

SPECIALIST ENERGY ADVICE AND BOOKING SERVICE (SEABS)

CROYDON COUNCIL

This public procurement record has 3 releases in its history.

Tender

27 Apr 2020 at 16:34

Tender Notice
Tender

06 Apr 2020 at 10:33

Tender Notice
Tender

06 Apr 2020 at 10:29

Tender Notice
Summary of the contracting process

Croydon Council is seeking suppliers for the "Specialist Energy Advice and Booking Service (SEABS)" under an open procurement process. This initiative falls within the services category and aims to provide energy advice to vulnerable residents in Croydon, supporting them in improving home energy efficiency and reducing bills. The contract will commence on the 2nd of June 2020 and runs for an initial period of three years, with a potential extension of up to one additional year. The tender period concludes on the 4th of May 2020, with a total contract value estimated at £10,000.

This tender presents significant business opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in energy efficiency services or customer support. Companies capable of providing inbound call management, energy advice, and appointment scheduling would particularly benefit, as they can enhance the support available to vulnerable populations seeking assistance. Engaging with Croydon Council's initiative can help these businesses expand their networks and improve their service offerings in the energy sector.

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Notice Information

Notice Title

SPECIALIST ENERGY ADVICE AND BOOKING SERVICE (SEABS)

Notice Description

Croydon Council requires a supplier for a specialist energy advice and booking service (SEABS) for the new Croydon Healthy Homes (CHH) service with experienced advisors/call handlers. They will manage an inward Freephone number open Monday to Friday 9am to 5pm (longer hours are desirable). The SEABs advisors/call handlers will be the first point of contact for vulnerable Croydon residents looking to improve the energy efficiency/thermal comfort of their homes and reduce their energy bills. They will ask appropriate questions to identify the range of support the resident is eligible for, and agree with the resident the most appropriate onward support package and book appointments. They will offer basic advice to the residents as part of the conversations. As well as inward telephone calls, the SEABS advisors/call handlers will contact residents who have self-referred (or been referred) to Croydon Healthy Homes through the online portal, by email or through paper referrals, and book repeat visits as requested by Croydon Healthy Homes advisors. The duration of the contract is 3 years, subject to the right of The Council (at its sole discretion) to exercise its right to extend the Contract by up to 1 year. The maximum length of the contract is therefore 4 years. Additional information: All Communications and access to the tender documents should be through The London Tenders Portal

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-71646054-408e-4cb4-9dcf-2b5b0d4f49dc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/69ffbb3e-87d6-483f-ad70-61fe56db61a9
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

65 - Public utilities

CPV Codes

48000000 - Software package and information systems

65400000 - Other sources of energy supplies and distribution

Notice Value(s)

Tender Value
£10,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Apr 20205 years ago
Submission Deadline
11 May 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jun 2020 - 1 Jun 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROYDON COUNCIL
Contact Name
Jonas Wontumi
Contact Email
jonas.wontumi@croydon.gov.uk
Contact Phone
+44 2087266000

Buyer Location

Locality
CROYDON
Postcode
CR0 1EA
Post Town
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
TLI London, TLJ South East (England)
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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